Product AnalystApply Now Date posted 08/20/2019 Requisition Number: 242508BR Location: United States - Colorado - Greenwood Village Area of Interest: Product Management, Product Support Position Type: Full Time
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
Responsible for conducting business analysis activities around new product requests to identify business drivers and needs and propose business solutions. Responsible for understanding Internet market landscape, competitive threats to the business and how to address potential impacts to the business. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supporting a new product. Responsible to develop a fundamental understanding of cable network infrastructure, potential performance improvements, and customer impacts. Act as liaison between Product Management and technical and operational support groups impacted by new products - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and apply that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Gather, analyze, refine, validate, document and maintain complex data for the associated Charter lines of business.
Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process, product, and customer experience improvements.
Model and forecast business trends based on historical data sets and planned product changes or feature launches.
Support product and feature launches with data analysis that reflects the customer’s experience and usage of the new product/feature.
Identify data gaps, researches methods to fill these gaps and makes recommendations to business line for gap funding.
Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.
Perform other duties as required
Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Ability to quickly become subject matter expert on multiple databases and reporting tools
Strong analytical and problem solving skills
Expertise in Excel and PowerPoint
Bachelor’s degree in Science, Engineering, Math or related field or equivalent experience
Related Work Experience Number of Years
Business Analysis experience 3-5
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with direct management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Cross-functional working skills
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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