Product Manager - Mobile, Value-Added ServicesApply Now Date posted 08/13/2019 Requisition Number: 246649BR Location: United States - Colorado - Greenwood Village Area of Interest: Product Management Position Type: Full Time
Responsible for launching and lifecycle managing value added services associated with Spectrum Mobile (e.g. device protection, trade-in, early upgrade, device financing, etc.). Developing business requirements, recommending and gaining approval for the roadmap projects, customer experience improvements, and additional revenue and non-revenue generating service and experience improvements (e.g. early upgrade in additional channels, process improvements with vendors and delivering new services) are at the center of a fast paced, highly visible effort.
Other major responsibilities include coordination with sales and care channels, training on value added services, supporting operations, developing channel promotional programs, and reporting key metrics to the company.
The role will report to the Director of Device Experience, but will operate in a highly matrixed environment with numerous key stakeholders.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the mobile customer experience.
Understands industry best practices. Knowledge and experience with product development process, preferably specific to the wireless or telecommunications space. Ability to clearly communicate product benefits and requirements to both management and cross functional teams.
Informs and assists with gathering information to translate high-level process goals into specific sub-processes with appropriate documentation, develop communication plan for stakeholders and product development partners.
Proactively identify analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.
Support the development and communication of Product Strategies dependent on new services/features to drive financial results. Works with engineering, product management peers, marketing stakeholders, training teams and key market areas on implementing strategy.
Leads product launches and enhancements of products in the two Charter operating units to include working with Corporate Engineering, Corporate Marketing, IT and Wireless Technology within Charter.
Ensures communication with all stakeholders is being managed effectively.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services
Ability and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to work with large, cross-functional teams in order to achieve business goals and results
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Proficient with Word, Excel, PowerPoint
Good organizational and office management skills
Excellent cognitive and communication skills
Excellent analytical skills
Strong business sense and sense of urgency to achieve business results
BA/BS technical degree related to the telecommunications field or operational/process optimization
Related Work Experience
3-5 years of product development/management
3-5 years of cable/telecommunications/software/online services
Related Work Experience
Mobile wireless or telecommunications
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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