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Security Specialist II - Security Operations Analyst

Greenwood Village, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full Time
  • Job Level: Entry to Senior
  • Travel: Occasional

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Success Profile

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  • Analytical
  • Problem Solving
  • Detail Oriented
  • Flexible
  • Leadership
  • Team Player

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Job Function

Date posted 08/12/2019 Requisition Number: 246799BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Network Operations, Security, Software Engineering, Systems Engineer, Technical Support Position Type: Full Time
JOB SCOPE

Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision. Ensure consistent treatment of customers accused of violating Charter's Acceptable Usage Policy (AUP) regarding High Speed Data customer services. Interact with the customer base to assist in resolving security incidents and concerns.

DUTIES AND RESPONSIBILITIES
  • Enforces security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls
  • Responsible for the tracking and monitoring of security programs
  • Prepares status reports on security matters to develop security risk analysis scenarios and response procedures
  • Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications
  • Involves in the evaluation of products and/or procedures to enhance productivity and effectiveness
  • Provides direct support to the business and IT staff for security related issues
  • Educates the business about security policies and consults on security issues regarding user built/managed systems
  • Represents the security needs of the organization by providing expertise and assistance in all IT projects with regard to security issues
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience
  • Minimum two (2) years of Network Security Operations experience
ADDITIONAL JOB QUALIFICATIONS
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Advanced knowledge of Microsoft operating systems and applications, security issues, techniques, tools and implications
  • Ability to multi-task and manage time effectively and work in a team environment, sharing workloads and responsibilities, at times taking a lead role
  • Produce metric reports on security initiatives
  • Customer service oriented
  • Understands a sense of urgency
  • At least one of the following: Network+, advanced degree, or equivalent certification
PREFERRED QUALIFICATIONS
  • Experience with investigation of security incidents, understanding of application vulnerabilities, experience consulting with users on AUP Violations, security incident response and security policy, and interaction with law enforcement agencies on security incidents or breaches.
  • Experience with development of security tools and analysis of logs and network data collection.
  • Familiarity with developing/maintaining security policies, procedures, and incident response activities.
  • Advanced knowledge of current and emerging security threats and vulnerabilities
  • Working knowledge of IT security protocols and standards, commercial and open source network security products and services and best practices

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations Apply Now Apply Later

Quote

Having worked for Spectrum for over 10 years, I have been provided with the opportunity to learn within my role, but I have also taken advantage of education assistance to support the completion of my degree. I started at the front line and worked my way to Engineering, so I can attest to the opportunity for career growth the company has presented. Leadership has developed an environment where self-starters can thrive.

Andrew, Systems Engineer III

Working for Spectrum has been an excellent experience, both challenging and rewarding. As an Engineer in a group responsible for our company's private Cloud infrastructure, I’ve had a unique opportunity to work with a variety of platforms and systems on a large scale not present in most companies. Our team is a group of diverse individuals who don't just believe in supporting each other and excelling in our roles, but who put these ideas into practice every day. Our department leaders make an equally large effort to ensure that we are equipped with the tools, training, skills, and knowledge needed to support today's virtualization platforms, along with tomorrow's upcoming technologies. I am proud to be part of this company and my team, and each day I look forward to coming to work knowing that I am contributing to the success of the company, and the satisfaction of our customers.

Eric, Systems Engineer III

Rewards

  • Health Benefits

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

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