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Senior Director - Application Platform Operations

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 10/26/2021 Areas of interest: Engineering, Information Technology, IT Management/Project Management, Leadership, Network Operations Requisition Number: 295241BR EGN800-APO JOB SCOPE

Develop, integrate, deploy, and promote continual service improvements of engineering practices to ensure stable delivery of solutions consistent with company initiatives and expectations. Direct project planning, capital budgeting and business plan development. Builds relationships with stakeholders to establish a productive customer-focused culture and ensures a high degree of cross functional communication in line with product deployment and support.

DUTIES AND RESPONSIBILITIES
  • Responsible for the Service Activation and Provisioning Operations strategic direction and management of multiple teams providing 24x7 support for order management, service provisioning, service activation, and data reconciliation systems, including databases and private/public cloud infrastructure, for all lines of business, including Mobile, Broadband, Landline Voice, and Video across residential and small/medium business across the national footprint.
  • Lead an innovative, collaborative work team to produce results for exceptional customer experience.
  • Oversees specific software systems support team providing strategies, design, transition and overall operations of Service Delivery application platforms and services.
  • Provides application engineering support and direction for new or existing technologies and current operational initiatives.
  • Drive continual service improvements with delivery and operations of the application platforms to improve operational effectiveness across Network Operations and company performance measures while ensuring alignment of business strategies with technical solutions.
  • Performs liaison role and facilitates collaboration with cross-functional organizations (IT, Engineering, Field Operations, Customer Operations, Product, and 3rd Party Suppliers) to develop, interpret and deliver customer-facing solutions to production.
  • Evaluate and consult with executive management regarding system operations, strategic planning of next generations products and solutions.
  • Ensures data record maintenance, current procedures and compliance tests are performed in accordance with Federal Communication Commission Standards and other government agencies.
  • Direct quality control programs for engineering operations and ensure consistent operational procedures.
  • Partner with senior leadership on the continuing transformation of the service delivery and fulfillment into a customer-first driven organization.
  • Manage and define operational maintenance agreements and SLAs with supporting partners.
  • Review selections on bids for contracted projects, and provide recommendations as necessary.
  • Direct capital budget process, execute approved budget plan.
  • Lead and participate in succession planning.
  • Perform other duties as requested by Manager.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
  • Minimum twelve (12) years of experience in application development and operations
  • Minimum ten (10) years of telecommunication industry experience
  • Minimum nine (9) years of Engineering and Operations Management experience
  • Minimum five (5) years of Project Management experience
ADDITIONAL JOB QUALIFICATIONS
  • Exceptional leadership and technical skills familiar with cable technologies and fulfillment and service delivery systems for large complex ecosystems.
  • Thorough technical understanding of the design, architecture and implementation of COTS products for provisioning and activation (Oracle technologies and databases, WebLogic, AWS, Kubernetes, Hadoop)
  • Demonstrated understanding of DevOps principles having a track record of transforming organizations
  • Solid foundation and technical understanding of databases, algorithms and design patterns
  • Possess a deep technical knowledge of UI/UX development, HTML5, CSS3, and API development
  • Strong business acumen having the ability to lead large, cross-functional teams to achieve results
  • Knowledge of all FCC and other government agencies compliance reports, rules and regulations
  • Ability to operate customer facing production services at web scale, 24/7/365
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner
  • Possess effective communications skills including presentation skills
  • Make decisions and solve problems while working under pressure
  • Analyze and resolve complex issues, both logical and interpersonal
  • Ability to plan, prioritize and organize multiple projects and tasks effectively
  • Strategic and Organizational Agility
PREFERRED QUALIFICATIONS
  • SCTE/BCTE certification or equivalent
  • Knowledge and industry experience of cable services
WORKING CONDITIONS
  • Office environment
  • Some travel required
#LI-AK
EGN800-APO 295241 295241BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $135,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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