Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
Job level: Entry to Senior
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
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Speaker 1: This is Spectrum. A wide range of ideas, a broad scope of solutions, ideas that inspire innovation and advanced technology. Solutions, like delivering superior products and service to more than 30 million customers in 41 States.
Spectrum is connecting more people to fast, reliable internet and wifi, providing crystal clear HDTV and expanding our voice capabilities to include mobile phone service, to meet the demand for a better wireless experience.
Our drive to deliver superior service goes far beyond the home. Spectrum provides powerful network support and advertising solutions to help businesses, large and small, reach their goals. We're in your neighborhoods, covering the local stories and events with exclusive 24/7 news and sports programming. We have 95,000 well-trained dedicated employees.
From military veterans, to those just entering the workforce, to a new generation of pioneers and creators. Spectrum offers dynamic career opportunities to a diverse range of talent.
Our dependable 750,000 mile network is fueling new ideas, energizing new endeavors, and empowering our customers to achieve their full potential. This wide range of ideas, this broad scope of solutions, this is Spectrum.
Opportunity and innovationFind a career in advanced technology here.
Narrator: Spectrum, America's fastest growing TV, internet and voice provider is seeking engineers, database, administrators, and software developers looking for a career in advanced technologies.
Our Network Operations Team pushes the boundaries, by innovating and maintaining our cloud-based technology.
Enjoy career opportunities that only a company 100,000 strong can offer, along with full benefits, 401k, and complimentary services.
For a career in network operations, go to jobs.spectrum.com.
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Medical, prescription drug, dental, and vision plans available.
Paid Time Off
Paid vacation, sick and personal time, and holidays.
401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
We support continuing education for personal and professional growth.
Advancement is a very real and achievable goal.
Training and Certification
Sponsored courses help enhance your skills.
Position Type: Full TimeLocation: Greenwood Village, Colorado, Denver, ColoradoDate Posted: Date posted 10/26/2021Areas of interest: Engineering, Information Technology, IT Management/Project Management, Leadership, Network OperationsRequisition Number: 295241BREGN800-APOJOB SCOPE
Develop, integrate, deploy, and promote continual service improvements of engineering practices to ensure stable delivery of solutions consistent with company initiatives and expectations. Direct project planning, capital budgeting and business plan development. Builds relationships with stakeholders to establish a productive customer-focused culture and ensures a high degree of cross functional communication in line with product deployment and support.
DUTIES AND RESPONSIBILITIES
Responsible for the Service Activation and Provisioning Operations strategic direction and management of multiple teams providing 24x7 support for order management, service provisioning, service activation, and data reconciliation systems, including databases and private/public cloud infrastructure, for all lines of business, including Mobile, Broadband, Landline Voice, and Video across residential and small/medium business across the national footprint.
Lead an innovative, collaborative work team to produce results for exceptional customer experience.
Oversees specific software systems support team providing strategies, design, transition and overall operations of Service Delivery application platforms and services.
Provides application engineering support and direction for new or existing technologies and current operational initiatives.
Drive continual service improvements with delivery and operations of the application platforms to improve operational effectiveness across Network Operations and company performance measures while ensuring alignment of business strategies with technical solutions.
Performs liaison role and facilitates collaboration with cross-functional organizations (IT, Engineering, Field Operations, Customer Operations, Product, and 3rd Party Suppliers) to develop, interpret and deliver customer-facing solutions to production.
Evaluate and consult with executive management regarding system operations, strategic planning of next generations products and solutions.
Ensures data record maintenance, current procedures and compliance tests are performed in accordance with Federal Communication Commission Standards and other government agencies.
Direct quality control programs for engineering operations and ensure consistent operational procedures.
Partner with senior leadership on the continuing transformation of the service delivery and fulfillment into a customer-first driven organization.
Manage and define operational maintenance agreements and SLAs with supporting partners.
Review selections on bids for contracted projects, and provide recommendations as necessary.
Direct capital budget process, execute approved budget plan.
Lead and participate in succession planning.
Perform other duties as requested by Manager.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
Minimum twelve (12) years of experience in application development and operations
Minimum ten (10) years of telecommunication industry experience
Minimum nine (9) years of Engineering and Operations Management experience
Minimum five (5) years of Project Management experience
ADDITIONAL JOB QUALIFICATIONS
Exceptional leadership and technical skills familiar with cable technologies and fulfillment and service delivery systems for large complex ecosystems.
Thorough technical understanding of the design, architecture and implementation of COTS products for provisioning and activation (Oracle technologies and databases, WebLogic, AWS, Kubernetes, Hadoop)
Demonstrated understanding of DevOps principles having a track record of transforming organizations
Solid foundation and technical understanding of databases, algorithms and design patterns
Possess a deep technical knowledge of UI/UX development, HTML5, CSS3, and API development
Strong business acumen having the ability to lead large, cross-functional teams to achieve results
Knowledge of all FCC and other government agencies compliance reports, rules and regulations
Ability to operate customer facing production services at web scale, 24/7/365
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner
Possess effective communications skills including presentation skills
Make decisions and solve problems while working under pressure
Analyze and resolve complex issues, both logical and interpersonal
Ability to plan, prioritize and organize multiple projects and tasks effectively
Strategic and Organizational Agility
SCTE/BCTE certification or equivalent
Knowledge and industry experience of cable services
Some travel required
#LI-AK EGN800-APO 295241 295241BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $135,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.