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Senior Director, Wireless Operations

Date posted 06/07/2019 Requisition Number: 240660BR Location: United States - Colorado - Greenwood Village Area of Interest: Government and Corporate Affairs, Mobile, Research and Development Position Type: Full Time
Job Summary
Responsible for the development of strategy of wireless systems and solutions. Drive strategic direction and management of strategy roadmap and wireless operations across various platforms, in various locations, with varying degrees of technology. Develop, deploy and ensure consistent, structured and disciplined practices to ensure stable product roadmap delivery consistent with company initiatives and expectations. Support regional and market operations to ensure unparalleled customer experience. Direct project planning, capital budgeting and business plan development. Ensure a high degree of cross functional communication in line with product deployment and support.

Major Duties and Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
  • Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience
  • Develop an effective front line leadership team and assist them with developing their direct reports as to drive a high performance culture and environment
  • Partner with company leaders to establish best practices and enterprise wide standards; actively represent high-priority tools across departments within Charter
  • Lead Wireless Strategy to ensure optimal performance and reliability
  • Provide product and strategic support and direction for new or existing technologies and current operational initiatives
  • Evaluate and consult with executive management regarding spectrum roadmap and strategic planning of next generation products and solutions
  • Direct quality control programs for wireless operations and ensure consistent operational procedures
  • Review selections on bids for contracted projects, and provide recommendations as necessary
  • Ensure testing occurs to fully vet enhancements prior to being put into production. Negotiate terms and pricing for added functionality, plan deployment for releases and features, oversee troubleshooting, review performance data, and enhancements
  • Direct capital budget process and execute approved budget plan
  • Ensure current procedures and tests are performed in accordance with Federal Communication Commission Standards
  • Partner with Inside Plant Operations to ensure the maintenance of records as required by the Federal Communications Commission and other government agencies
  • Identify, analyze, evaluate and implement standardized processes and procedures in identified areas of the business. Ensure processes meet or exceed technical and business requirements. Establish and manage user groups to meet and provide feedback on appropriate tools. Track and promote productivity and efficiency
  • Ensure adherence to company TQA policies
  • Lead and participate in succession planning
  • Perform other duties as requested by manager
Required Qualifications
Skills/Abilities and Knowledge
  • Ability to read, write and speak the English language to communicate with employees, customers and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Advanced knowledge of wireless networks and architectures
  • Advanced knowledge of wireless hardware types
  • Strong ability to handle multiple projects and tasks
  • Strong knowledge of Wireless IP Delivery solutions
  • Strong knowledge of Federal Communications Commission regulations
  • Knowledge of IP Multi-cast
  • Ability to make decisions and solve problems while working under pressure
  • Ability to supervise and motivate others
  • Ability to use personal computer and software applications
  • Knowledge of all FCC compliance reports and other rules and regulations
  • Knowledge of company products and services
  • Comprehensive understanding of applicable local and state rules and regulations
  • Knowledge of Analog Transmission Line Theory
  • Knowledge of Electrical Theory
  • Knowledge of Fiber Optic theory
  • Knowledge of National Electric Code and National Electric Safety Code
  • Organizational agility
  • Strategic agility
  • Bachelor's degree in engineering or related field, or equivalent experience
  • SCTE/BCTE certification or equivalent
  • Industry and vendor specific certifications and training
Related Work Experience
  • 10-15 years engineering experience
  • 10-15 years engineering management experience
  • 3-5 years demonstrated experience with project management
  • 7+ years management experience
Working Conditions
  • Office environment
  • Exposure to moderate noise levels
  • Travel required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Cable Operations Apply Later

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