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Senior Manager, Product Reporting

Date posted 01/28/2019 Requisition Number: 234615BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering/Technical Operations, Information Technology Services Position Type: Full Time
Oversees a highly functional team of data scientists and reporting specialists responsible for managing the front-end reporting side of Charter’s industry-leading customer experience metrics platform. Works with Product leadership to define key product and feature-specific metrics. Supports product teams by enabling the design and end-to-end delivery of automated reporting and dashboards for a variety of Product-focused business solutions.


Actively and consistently support all efforts to simplify and enhance the customer experience
  • Responsible for the definition and delivery of Product usage reporting including: metrics definition, data visualizations, and ETL requirements.
  • Assist VP of Product Intelligence with project intake, roadmap, staffing plans, and budget.
  • Oversee the creation of automated, customer-readable reports using tools such as Tableau and Excel.
  • Partner with Information Technology and Business Intelligence organizations to obtain and ingest new reference data sources required for Product usage reports.
  • Partner with the User Experience & Design organization to ensure reports and dashboards are usable, elegant and industry leading.
  • Work with the technical and leadership team to ensure that all individual projects are appropriately supported and fully completed on time.
  • Ensure proper software development life cycle is leveraged for all projects.
  • Motivate resources through communication and awareness of project needs and business impacts.
  • Develop effective partnerships with corporate functional groups (Software Engineering, Operations, Care, IT, Product, etc).

Skills/Abilities and Knowledge
  • Experience leading teams of data analysts and data scientists
  • Strong ability to analyze, interpret and present data
  • Strong skills with SQL
  • Great understanding of design and implementation practices in Tableau desktop and server
  • Knowledgeable of Agile development methodologies
  • Strong understanding of advanced analytics processes and reporting design principles
  • Track record of managing complex and diverse projects
  • Strong business acumen and sense of urgency to achieve business results
  • Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
  • A proven track record in managing development within a variety of technology stacks
  • Good working knowledge of development strategies, project management and business and technical consultancy
  • Ability to adapt, learn and continue to expand in Cable and IP product and system knowledge
  • Previous success in management of peer groups, to achieve team objectives
  • Proven track record for strong problem resolution techniques, ability to find solutions
  • Strong presentation tool skills including MS Excel and PowerPoint
  • Strong communication skills, verbal and written, for internal and external customers a must
  • Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
  • Ability to communicate effectively orally and electronically
  • Ability to make decisions and solve problems while working under pressure
  • Ability to communicate with all levels of management
  • Ability to develop, communicate and implement strategies and tactics
  • Ability to manage and deliver against several initiatives simultaneously
  • Ability to supervise and motivate others
  • Ability to prioritize and organize effectively
  • Ability to read, write, speak and understand English

Bachelor's degree in Computer Science, Engineering or related field
Relevant Master’s degree preferred, but not required

Related Work Experience
6 plus years Telecommunication industry leadership experience
5 plus years Experience in a customer facing products/services environment
5 plus years Experience working within a data platform/data analysis environment
3 to 5 years Managing complex projects

Office environment
Some travel required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Cable Operations Apply Later

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