Senior Product Manager, Digital Customer NotificationsApply Now Date posted 02/08/2020 Requisition Number: 258224BR Location: United States - Colorado - Greenwood Village Area of Interest: Product Management Position Type: Full Time
Charter is looking for a Senior Manager to join our Product Management team. This position will be responsible for driving the development, adoption, and customer experience of digital customer self-service and communication channels that are convenient and desirable by Charter’s customers. This position will create the strategy and oversee execution of delivering a scalable and feature-rich platform capable of an array of digital customer notification channels for a variety of purposes, such as bill pay reminders, outage alerts, and recommended TV shows. This role will report to the Director, Cross-Platform Initiatives but operate in a highly matrixed environment with numerous key stakeholders.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Guide digital channel development initiatives utilizing research, business case development, scoping, and all phases of the product development lifecycle.
Define digital channel specifications, establish milestones, and manage quality assurance activities for a cross-functional team.
Define success metrics for new projects and track daily performance for existing products to ensure the team is moving towards defined goals.
Work with the design team to create customer journey maps, wireframes/prototypes, and designs that articulate the product vision.
Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems.
Optimize mobile app experience based on key learnings, industry research, usability testing and customer feedback.
Manage or assist in managing the prioritization of new features and bugs.
Contribute to go-to-market plan, working with all departments to execute.
Lead, motivate, and manage cross-functional teams, including a mix of business and technical personnel
Make decisions and solve problems while working under pressure.
Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Command of software development lifecycle and processes
Passion for the rapidly-evolving digital media environment
Extensive knowledge of emerging digital trends and technologies
Project management skills
Ability to manage multiple projects while coordinating efforts across a variety of functional areas
Technically savvy; understands software/web/app technologies
Ability to analyze, interpret, and report data
Exceptional written and verbal communication skills
Strong analytical approach to presenting recommendations and making decisions
Independent thinker and resourceful problem-solver
Eagerness to learn
BA/BS required or equivalent experience
Related Work Experience
7+ years of experience in product development/digital self-service/digital notifications
5+ years of experience working for companies with technology or software products
5+ years of prior leadership experience
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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