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Sr. Director, Internet Products

Date posted 12/03/2018 Requisition Number: 222405BR Location: United States - Colorado - Greenwood Village Area of Interest: Internet/Online/New Media, Product Management, Telecommunications Position Type: Full Time
As a leader on the Internet Product team, the Senior Director of Internet Product Strategy will be responsible for the identification and development of new business opportunites for the Residential and SMB Internet product line.

The Senior Director is a proven, motivated and energetic leader who brings deep knowledge of the Internet ecosystem, emerging technologies (e.g. VR and AR), consumer Internet trends (e.g. online gaming), and the telecommunications and technology regulatory environments. This position will oversee the development of new strategies that leverage our core Internet service and network assests. In collaboration with executive management and our emerging technology, mobile, legal, regulatory, and marketing teams the Senior Director will be focused on developing new connectivity services and parternships that further enhance our network offerings.

An empathy for end users (Residential and SMB), online applications, as well as knowledge of and passion for the rapidly evolving communications ecosystem is a must. The ideal candidate has extensive experience in the technology industry. Experience working with cable and telecommunications industries is desirable.

Actively and consistently lead efforts to simplify and enhance the customer experience with industry leading connectivity services

Stay abreast of changing market conditions, competitors and new technologies, and develop a long range product development strategy for the portfolio of Internet products

Develop and successfully deliver a realistic and aggressive Internet product strategy roadmap

Create product and business plans to harness market opportunities

Partner with business stakeholders in order to achieve alignment to deliver the product vision

Gain buy-in from stakeholders and senior executives to yield successful go-to-market support

Inspire and generate top performance from a knowledgeable product management team in a highly technical and fast paced environment

Matrix manage cross-functional teams

Represent Charter in public forums such as industry panels and events

Perform other duties as required

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong knowledge of cable and telecommunications business services, with specific depth in ethernet, fiber internet and managed solutions
Demonstrated ability and agility to quickly adapt to rapidly evolving and changing business priorities, along with delivering programs that leverage technology and innovation
Proven ownership, execution and delivery accountability experience leading highly visible enterprise and line-of-business programs
Demonstrated, credible and strong relationship building skills at both the C-level and execution and delivery leadership level
Ability to lead, motivate and mentor a team and drive best-in-class performance; build pride and passion; grow and nurture talent
Ability to work collaboratively across functions
Ability to communicate verbally and in writing in a clear and straightforward manner, both internally and in public forums
Ability to communicate and present information effectively with senior executives and peers as well as with technical partners and agencies
Ability to respond quickly to changing market needs
Ability to define, analyze and report on key performance indicators, such as customer acquisition cost, retention, and lifetime value
Ability to prioritize and organize multiple projects simultaneously
Strong computer and software application skills (e.g. word processing, spreadsheet, etc.)
Strong data and financial analysis skills
Ability to matrix manage across corporate functions and the field
Ability to develop and manage business cases and financial models

Bachelor’s degree is required (Telecom, Engineering/Science, IT, Business or Strategy)
Master’s degree preferred

Related Work Experience Number of Years
Product strategy and development 10
Cable or telecommunications industry experience 10
Complex business services product management 7
Direct team management 7

Fast-paced office environment
Travel as required; estimated at 25% on average

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: 13541 Business Unit: Cable Operations Apply Later

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