Full TimeGreenwood Village, Colorado, Denver, ColoradoPosted 10/19/2021Areas of interest: IT Management/Project Management, ProductRequisition Number: 288209BRMPD650
Company Overview: Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
JOB SUMMARY This position will support internet product leadership in defining, establishing, and executing cross-functional programs that will measure and materially influence the customer experience of Charter’s internet service. This role will be at the center of fast paced, highly visible efforts and will take on leadership in cross-functional efforts, gathering input, authoring product requirements and driving delivery. Candidates must have strong cross-functional leadership experience and be driven to ensure a great customer experience for all customers. The incumbent will develop a broad understanding of how Internet connections at customer homes and businesses are delivered, managed, and upgraded. Must be comfortable using data to communicate ideas and make decisions.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Work with engineering teams, network operations, field operations teams, customer operations teams, digital platforms teams, and product management peers to ideate, scope, and implement various initiatives. Collaborative information gathering to translate high-level business objectives into specific deliverables with appropriate documentation. Develop communication plan for stakeholders and process participants. Proactively identify analysis to support the effort and conduct deep analytics when appropriate while maintaining an eye toward the bigger picture.
REQUIRED QUALIFICATIONS: Skills/Abilities and Knowledge Aptitude and eagerness to learn from a new environment and make an impact quickly Ability to manage and foster change Ability to lead large, cross-functional teams in order to achieve business goals and results Ability to listen to multiple points of view and synthesize against goals for recommendations Ability to plan, prioritize and organize effectively and independently Ability to handle multiple projects and tasks Ability to manage a team Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Ability to analyze and interpret data and synthesize recommendations Ability to communicate with all levels of management and company personnel Ability to communicate orally and in writing in a clear and straightforward manner Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Proficiency with Word, Excel, PowerPoint Excellent organizational and office management skills Excellent cognitive and communication skills Excellent analytical skills Strong business sense and sense of urgency to achieve business results
Education BS in Engineering or other technical degree related to telecommunications, field or operational / process optimization related field required MBA preferred, but not required
Related Work Experience / Number of Years Product Development Process / 5-7 Related industry experience (Cable, Telecommunications, Software/Online Services) / 5-7 Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services
WORKING CONDITIONS Office environment Limited Travel MPD650 288209 288209BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $107,600.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.