Full TimeGreenwood Village, Colorado, Denver, ColoradoPosted 11/01/2022Business unit: Cable OperationsAreas of interest: IT Management/Project Management, Software EngineeringRequisition Number: 326719BRMPD646
Company Overview Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.
This position is eligible to work in a hybrid work model (combination of in-office and remote days).
JOB SUMMARY Responsible for managing the underlying data platform and services that enable reporting, analytics, and superior customer self-service experiences. Supports engineering and operational excellence by providing a highly available API platform at web scale. Collaborates across the organization to implement development standards and data solutions that align with our broader corporate strategy and ultimately drive a superior customer experience. Provides direction for the teams responsible for creating an information advantage for the organization with a focus on scalability, time to market, delivery, operations, and customer experience.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience.
Manage Charter’s customer self-service APIs and requisite infrastructures, and Content Management systems that power user experiences.
Promote a culture of data-driven operations by ensuring that all APIs are deeply instrumented and monitored.
Track operational efficiency and availability of all systems and applications.
Work with other Charter teams from Product, to infrastructure and application development.
Identify and implement continual improvements within the data platform and services that allow Charter to decrease time to market for new customer experiences.
Manage the adoption of systems/tools/processes where appropriate.
Support senior leadership in the continuing transformation of Charter into a data and analytics driven organization.
Build and mentor a high-performing backend software team and vertical leader team by recruiting, training, coaching and developing effective leaders and staff.
Support team in meeting goals by identifying, mitigating, and communicating project risks.
Monitor the development of data platform and services to maintain compliance with industry and government regulations, protecting our data assets with the highest levels of security.
REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated understanding of reactive platforms like Akka, Node.JS, Play, etc.
Demonstrated understanding GraphQL based APIs
Demonstrated in-depth understanding of public cloud infrastructure services capabilities such as AWS
Demonstrated in-depth understanding of modern microservices architectures employed at web scale
Ability to operate customer facing production services at web scale, 24/7/365
Demonstrated in-depth understanding of DevOps principles and practices
Ability to analyze and resolve issues, both logical and interpersonal
Demonstrated effective communications skills including presentation skills
Ability to plan, prioritize and organize effectively
Required Education BA or BS College Degree or related work experience
Required Related Work Experience and Number of Years Telecommunications, Product and/or equivalent experience - 7+ Software engineering team management - 3+ Distributed computing software development - 3+ Experience developing distributed software operating in JVM and on Linux Experience leading people and projects
PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Knowledge of telecommunication/cable services or industry experience
Preferred Education Master’s Degree or MBA
WORKING CONDITIONS Office environment Some travel required MPD646 326719 326719BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.