System Engineer II - Fault and Performance Engineer

Greenwood Village, Colorado, Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full Time
  • Job Level: Entry to Senior
  • Travel: Occasional

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Success Profile

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  • Analytical
  • Problem Solving
  • Detail Oriented
  • Flexible
  • Leadership
  • Team Player

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Job Function

Date posted 03/25/2021 Requisition Number: 278019BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Information Technology, Network Operations, Systems Engineering, Technical Operations Position Type: Full Time
JOB SCOPE

The System Engineer II is part of the Operational Support System (OSS) organization who is responsible for enterprise solution engineering, development, configuration and the operations for various monitoring applications including but not limited to Netcool, CA Spectrum, CA Performance Center, CA UIM and Trap Station for Charter Communication.

DUTIES AND RESPONSIBILITIES
  • As an OSS System Engineer II, you are responsible for developing, testing (acceptance test)
  • Implementing and supporting systems integration solutions based on existing OSS standard solution and architecture.
  • System administration
  • Additional responsibility also includes supporting, maintaining the stability of the environment and assuring the availability of the platforms for our internal and external customers.
  • Responsible for identifying process improvements to increase the performance and capacity in the environment for improved efficiency and quality.
  • Supporting and implementing OSS technology solutions
  • Supporting monitoring applications
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor’s Degree in Information Technology, Computer Science or equivalent experience
  • Minimum of Three (3) years of experience with troubleshooting technical issues in a medium to large environment
  • Minimum of Three (3) years of experience working on monitoring applications
  • Ability to work On-call Support rotation
ADDITIONAL JOB QUALIFICATIONS
  • Ability to communicate and influence the business and technical team
  • Ability to work independently or collaborate with other teams and teammates on cross-functional projects
  • Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level
  • Working knowledge in Splunk, HPNA, Remedy, Granite, Kafka, Linux, RedHat, Instana, OP5
  • Technical writing experience documenting process and procedures
  • Understanding OSS architecture, strategy and business operations
  • Scripting experience in Perl, Python, Ruby, Shell
  • Working knowledge of redundancy and high availability OSS designs
  • Understand SNMP and IP protocol
  • Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level


Salaries depend on geography, experience, and education; negotiations begin at $61400

For more information on Spectrum’s benefits, please click here.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.


The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations ISY340-APO Apply Now Apply Later

Hear from Our Team

Having worked for Spectrum for over 10 years, I have been provided with the opportunity to learn within my role, but I have also taken advantage of education assistance to support the completion of my degree. I started at the front line and worked my way to Engineering, so I can attest to the opportunity for career growth the company has presented. Leadership has developed an environment where self-starters can thrive.

Andrew, Systems Engineer III

Working for Spectrum has been an excellent experience, both challenging and rewarding. As an Engineer in a group responsible for our company's private Cloud infrastructure, I’ve had a unique opportunity to work with a variety of platforms and systems on a large scale not present in most companies. Our team is a group of diverse individuals who don't just believe in supporting each other and excelling in our roles, but who put these ideas into practice every day. Our department leaders make an equally large effort to ensure that we are equipped with the tools, training, skills, and knowledge needed to support today's virtualization platforms, along with tomorrow's upcoming technologies. I am proud to be part of this company and my team, and each day I look forward to coming to work knowing that I am contributing to the success of the company, and the satisfaction of our customers.

Eric, Systems Engineer III

Rewards

  • Health Benefits

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

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