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System Engineer IV - Fault and Performance Engineer-CA (Spectrum, Performance Center, UIM)

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 09/22/2021 Areas of interest: Information Technology, Systems Engineering Requisition Number: 292161BR ISY308-APO JOB SCOPE

The System Engineer IV, is part of the Operational Support System (OSS) organization who is responsible for enterprise solution engineering, development, configuration and the operations for various monitoring application including but not limited to CA Spectrum, CA Performance Center, CA UIM, Netcool and Trap Station for Charter Communication.

DUTIES AND RESPONSIBILITIES
  • Responsible for developing, testing (acceptance test), implementing and supporting systems
  • Integration solutions based on existing OSS standard solution and architecture.
  • Additional responsibility also includes but not limited to supporting, maintaining the stability of the environment and assuring the availability of the platforms for our internal and external customers.
  • Responsible for identifying process improvements to increase the performance and capacity in the environment for improved efficiency and quality.
  • Provide strategic and forward planning for technical improvements
  • Mentor junior engineers
  • Monitor and assist in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance
  • Lead design review sessions
  • Lead troubleshooting efforts to restore functionality in the event of an outage
  • On-call Support rotation
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor’s Degree in Information Technology, Computer Science or equivalent experience
  • Minimum of six (6) years of Experience with architecting, supporting and implementing OSS technology solutions
  • Minimum of five (5) years of experience in supporting monitoring applications
  • Minimum of five (5) years of experience supporting CA Applications (Spectrum, Performance Manager and UIM)
ADDITIONAL JOB QUALIFICATIONS
  • Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level
  • Working knowledge with the following Splunk, HPNA, Remedy, Granite, Kafka, Linux, RedHat, Netcool
  • Demonstrates experience with troubleshooting complex technical issues in a large environment
  • Technical writing experience in documenting processes and procedures
  • Issue resolution and process orientation skills with the ability to balance competing priorities
  • Ability to communicate and influence the business and technical team
  • Ability to work independently or collaborate with other teams and teammates on cross-functional projects
  • Understanding OSS architecture, strategy and business operations
  • Scripting experience (Perl, Python, Ruby, Shell)
  • Environment experience with redundant and high availability OSS implementations
  • In-depth understand of SNMP and IP protocol
  • Experience with incident response management
ISY308-APO 292161 292161BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $85,900.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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