System Engineer IV - Fault and Performance Engineer-CA (Spectrum, Performance Center, UIM)

Full Time United States - Colorado - Greenwood Village Posted 02/26/2021 Areas of interest: Engineering, Information Technology, Network Operations, Systems Engineering, Technical Operations Requisition Number: 276205BR ISY308

The System Engineer IV, is part of the Operational Support System (OSS) organization who is responsible for enterprise solution engineering, development, configuration and the operations for various monitoring application including but not limited to CA Spectrum, CA Performance Center, CA UIM, Netcool and Trap Station for Charter Communication.

  • Responsible for developing, testing (acceptance test), implementing and supporting systems
  • Integration solutions based on existing OSS standard solution and architecture.
  • Additional responsibility also includes but not limited to supporting, maintaining the stability of the environment and assuring the availability of the platforms for our internal and external customers.
  • Responsible for identifying process improvements to increase the performance and capacity in the environment for improved efficiency and quality.
  • Provide strategic and forward planning for technical improvements
  • Mentor junior engineers
  • Monitor and assist in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance
  • Lead design review sessions
  • Lead troubleshooting efforts to restore functionality in the event of an outage
  • On-call Support rotation
  • Bachelor’s Degree in Information Technology, Computer Science or equivalent experience
  • Minimum of six (6) years of Experience with architecting, supporting and implementing OSS technology solutions
  • Minimum of five (5) years of experience in supporting monitoring applications
  • Minimum of five (5) years of experience supporting CA Applications (Spectrum, Performance Manager and UIM)
  • Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level
  • Working knowledge with the following Splunk, HPNA, Remedy, Granite, Kafka, Linux, RedHat, Netcool
  • Demonstrates experience with troubleshooting complex technical issues in a large environment
  • Technical writing experience in documenting processes and procedures
  • Issue resolution and process orientation skills with the ability to balance competing priorities
  • Ability to communicate and influence the business and technical team
  • Ability to work independently or collaborate with other teams and teammates on cross-functional projects
  • Understanding OSS architecture, strategy and business operations
  • Scripting experience (Perl, Python, Ruby, Shell)
  • Environment experience with redundant and high availability OSS implementations
  • In-depth understand of SNMP and IP protocol
  • Experience with incident response management


Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $72200. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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