System Engineer IV - Fault and Performance Engineer-CA (Spectrum, Performance Center, UIM)
Greenwood Village, Colorado, Denver, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full Time
- Job Level: Entry to Senior
- Travel: Occasional
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Job Function
Date posted 02/26/2021 Requisition Number: 276205BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Information Technology, Network Operations, Systems Engineering, Technical Operations Position Type: Full TimeThe System Engineer IV, is part of the Operational Support System (OSS) organization who is responsible for enterprise solution engineering, development, configuration and the operations for various monitoring application including but not limited to CA Spectrum, CA Performance Center, CA UIM, Netcool and Trap Station for Charter Communication.
DUTIES AND RESPONSIBILITIES
- Responsible for developing, testing (acceptance test), implementing and supporting systems
- Integration solutions based on existing OSS standard solution and architecture.
- Additional responsibility also includes but not limited to supporting, maintaining the stability of the environment and assuring the availability of the platforms for our internal and external customers.
- Responsible for identifying process improvements to increase the performance and capacity in the environment for improved efficiency and quality.
- Provide strategic and forward planning for technical improvements
- Mentor junior engineers
- Monitor and assist in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance
- Lead design review sessions
- Lead troubleshooting efforts to restore functionality in the event of an outage
- On-call Support rotation
- Bachelor’s Degree in Information Technology, Computer Science or equivalent experience
- Minimum of six (6) years of Experience with architecting, supporting and implementing OSS technology solutions
- Minimum of five (5) years of experience in supporting monitoring applications
- Minimum of five (5) years of experience supporting CA Applications (Spectrum, Performance Manager and UIM)
- Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level
- Working knowledge with the following Splunk, HPNA, Remedy, Granite, Kafka, Linux, RedHat, Netcool
- Demonstrates experience with troubleshooting complex technical issues in a large environment
- Technical writing experience in documenting processes and procedures
- Issue resolution and process orientation skills with the ability to balance competing priorities
- Ability to communicate and influence the business and technical team
- Ability to work independently or collaborate with other teams and teammates on cross-functional projects
- Understanding OSS architecture, strategy and business operations
- Scripting experience (Perl, Python, Ruby, Shell)
- Environment experience with redundant and high availability OSS implementations
- In-depth understand of SNMP and IP protocol
- Experience with incident response management
#LI-NO
Salaries depend on geography, experience, and education; negotiations begin at $72200
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Hear from Our Team
Having worked for Spectrum for over 10 years, I have been provided with the opportunity to learn within my role, but I have also taken advantage of education assistance to support the completion of my degree. I started at the front line and worked my way to Engineering, so I can attest to the opportunity for career growth the company has presented. Leadership has developed an environment where self-starters can thrive.
Andrew, Systems Engineer III
Working for Spectrum has been an excellent experience, both challenging and rewarding. As an Engineer in a group responsible for our company's private Cloud infrastructure, I’ve had a unique opportunity to work with a variety of platforms and systems on a large scale not present in most companies. Our team is a group of diverse individuals who don't just believe in supporting each other and excelling in our roles, but who put these ideas into practice every day. Our department leaders make an equally large effort to ensure that we are equipped with the tools, training, skills, and knowledge needed to support today's virtualization platforms, along with tomorrow's upcoming technologies. I am proud to be part of this company and my team, and each day I look forward to coming to work knowing that I am contributing to the success of the company, and the satisfaction of our customers.
Eric, Systems Engineer III
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Health Benefits
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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