Systems Engineer I – APO Support Center

Full Time United States - Colorado - Greenwood Village Posted 06/07/2021 Areas of interest: Engineering, Information Technology, Network Operations, Systems Engineering, Technical Operations Requisition Number: 283409BR ISY325
JOB SCOPE

Responsible for primary troubleshooting and analysis of application and related issues in order to maintain the operational life-cycle of systems engineering activities of high-quality, scalable solutions. Recognition of alarms and ability to follow established process to resolve or mitigate, and engage associated vertical teams as needed. Responsible for communicating with internal and external APO teams effectively and efficiently inside and outside of normal business hours.

DUTIES AND RESPONSIBILITIES
  • Intermediate communication / presentation skills in verbal & written forms.
  • Basic skills in methodical, logical & process driven troubleshooting of platforms, systems & architectures.
  • Demonstrate a customer focus attitude by listening to the needs of our vertical partners & adapting to change.
  • Fundamental ability to follow documentation in performance of run books & MOPs.
  • Fundamental knowledge of APO applications.
  • Demonstrated ability to perform triage & repair work accurately & repeatedly by following written response documentation.
  • Fundamental command line knowledge of Linux & Unix systems.
  • Basic working knowledge of NetOps & open source tools & ticketing platforms, such as CARS, Jenkins, Granite, NetCool.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science or related field, or equivalent work experience
  • Minimum of one of the following Specialized Certifications or Advanced Training in: VMWare, IP Networking, Linux/Unix, Splunk, Cloud compute/storage, A+, Network+, MTA, provisioning automation, scripting, MCSA
  • Must be able to work the following schedule: Saturday thru Tuesday, 8:30PM - 7AM
ADDITIONAL JOB QUALIFICATIONS
  • Ability to interpret alarms and associate issues with existing troubleshooting processes
  • Strong knowledge of troubleshooting tools (i.e tcpdump, traceroute) and system monitoring applications
  • Basic working knowledge in communication & documentation applications such as MS Office Suite (Outlook, Excel, Word, Visio), & Chalk.
PREFERRED QUALIFICATIONS
  • Intermediate skills in methodical, logical & process driven troubleshooting of platforms, systems & architectures. Active participant on outage bridges.
  • Demonstrate the ability to develop business relationships with internal partners.
  • Intermediate knowledge of APO applications.
WORKING CONDITIONS
  • Office Environment



Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $49900. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.


The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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