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Systems Engineer I - Provisioning Applications Analyst

Greenwood Village, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full Time
  • Job Level: Entry to Senior
  • Travel: Occasional

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Success Profile

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Check out our top traits to see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail Oriented
  • Flexible
  • Leadership
  • Team Player

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Job Function

Date posted 10/16/2019 Requisition Number: 251365BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Network Operations, Systems Engineer Position Type: Full Time
JOB SCOPE

This position will be part of a software development engineering team responsible for analyzing, testing, implementing, and documenting new and existing processes. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

DUTIES AND RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Provisions single customer account using different care tools
  • Analyzes fall out for single or multiple customer accounts
  • Evaluate new products, to understand how they will be supported in the provisioning system
  • Works on projects/systems/issues of varying complexity surrounding provisioning.
  • Serves in on-call rotation to support high priority customer provisioning issues outside of normal working hours.
  • Adheres to industry specific local, state, and federal regulations, as applicable.
  • Knows, understands and follows company policy.
  • Performs other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
  • Minimum one (1) year of SQL experience, writing queries using multiple sources.
  • Minimum one (1) year analytical and problem solving skills
ADDITIONAL QUALIFICATIONS:
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to work in a team environment
  • Cable Industry experience
  • Proficient Knowledge of basic network devices and basic network appliances
  • Knowledge of company products and services
  • Previous experience working with provisioning systems
  • Able to understand XML and Splunk
  • Knowledge in DOCSIS and Packet Cable provisioning
  • Ability to create flow through documents using Microsoft office
  • Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations Apply Now Apply Later

Quote

Having worked for Spectrum for over 10 years, I have been provided with the opportunity to learn within my role, but I have also taken advantage of education assistance to support the completion of my degree. I started at the front line and worked my way to Engineering, so I can attest to the opportunity for career growth the company has presented. Leadership has developed an environment where self-starters can thrive.

Andrew, Systems Engineer III

Working for Spectrum has been an excellent experience, both challenging and rewarding. As an Engineer in a group responsible for our company's private Cloud infrastructure, I’ve had a unique opportunity to work with a variety of platforms and systems on a large scale not present in most companies. Our team is a group of diverse individuals who don't just believe in supporting each other and excelling in our roles, but who put these ideas into practice every day. Our department leaders make an equally large effort to ensure that we are equipped with the tools, training, skills, and knowledge needed to support today's virtualization platforms, along with tomorrow's upcoming technologies. I am proud to be part of this company and my team, and each day I look forward to coming to work knowing that I am contributing to the success of the company, and the satisfaction of our customers.

Eric, Systems Engineer III

Rewards

  • Health Benefits

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

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