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Systems Engineer II - APO Support Center

Greenwood Village, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full Time
  • Job Level: Entry to Senior
  • Travel: Occasional

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Success Profile

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  • Analytical
  • Problem Solving
  • Detail Oriented
  • Flexible
  • Leadership
  • Team Player

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Job Function

Date posted 09/27/2019 Requisition Number: 250169BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Network Operations, Systems Engineer Position Type: Full Time
JOB SCOPE

Candidate will be responsible for proactively interacting with all operational and engineering verticals in an effort to onboard break-fix processes, determine how to proactively perform health checks, review weekly monthly metrics and suggest operational tactics. Develop strategies to increase containment, decrease SCI volume, improve ticketing accuracy, implement process standardization and automate processes.

DUTIES AND RESPONSIBILITIES
  • The primary function of this role is to support the APOSC (application platform operation support center) and all APO subordinate verticals ensuring best practices are effectively communicated, SLAs are documented, trending analysis and reports are made available in an effort to aid in timely responses and resolutions of network related issues.
  • This position is expected to be a technical lead and available to all three APOSC shifts for training of new and existing processes, providing technical feedback for continuous process improvement and developing relationships with all APO vertical technical leaders.
  • Responsible for the organization and communication of documents, which will include but is not limited to:
  • application system alarm response, break/fix activity, incident triage, change management, smart hands and facility access management, and metrics and reporting
  • Apply technical expertise to a variety of situations, evaluating problems and implementing best practices for both the APOSC and APO verticals.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor’s degree in Computer Science, Engineering or related field, and / or equivalent work experience
  • Minimum of Three (3) years engineering work experience
  • Minimum of Two (2) years’ experience supporting a 24x7 network support center in a technical role.
ADDITIONAL JOB QUALIFICATIONS
  • Experience working with the following technologies; Windows OS, IP networking protocols, UNIX/LINUX HP & Dell hardware, fault managements systems.
  • A working knowledge with, Splunk, IBM Netcool, Sharepoint and Confluence.
  • Ability installing, administering, configuring, and maintaining OSS applications; including operating systems and related software
  • Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
  • Ability reviewing existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
  • Proficiency in creating diagrams in Visio and proficient in creating automated reports in .xls.
PREFERRED QUALIFICATIONS
  • Experience working within Telecommunications industry
  • Network Management experience
  • Related Operational Experience
  • Experience with NetCool, CA Spectrum, & Splunk

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations Apply Now Apply Later

Quote

Having worked for Spectrum for over 10 years, I have been provided with the opportunity to learn within my role, but I have also taken advantage of education assistance to support the completion of my degree. I started at the front line and worked my way to Engineering, so I can attest to the opportunity for career growth the company has presented. Leadership has developed an environment where self-starters can thrive.

Andrew, Systems Engineer III

Working for Spectrum has been an excellent experience, both challenging and rewarding. As an Engineer in a group responsible for our company's private Cloud infrastructure, I’ve had a unique opportunity to work with a variety of platforms and systems on a large scale not present in most companies. Our team is a group of diverse individuals who don't just believe in supporting each other and excelling in our roles, but who put these ideas into practice every day. Our department leaders make an equally large effort to ensure that we are equipped with the tools, training, skills, and knowledge needed to support today's virtualization platforms, along with tomorrow's upcoming technologies. I am proud to be part of this company and my team, and each day I look forward to coming to work knowing that I am contributing to the success of the company, and the satisfaction of our customers.

Eric, Systems Engineer III

Rewards

  • Health Benefits

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

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