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Systems Engineer II – APO Support Center

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 09/20/2021 Areas of interest: Information Technology, Systems Engineering Requisition Number: 291775BR ISY340-APO JOB SCOPE

Responsible for primary troubleshooting and analysis of application and related issues in order to maintain the operational life-cycle of systems engineering activities of high-quality, scalable solutions. Recognition of alarms and ability to follow established process to resolve or mitigate, and engage associated vertical teams as needed. Responsible for communicating with internal and external APO teams effectively and efficiently inside and outside of normal business hours.

DUTIES AND RESPONSIBILITIES
  • Advanced communication / presentation skills in verbal & written forms.
  • Intermediate skills in methodical, logical & process driven troubleshooting of platforms, systems & architectures.
  • Demonstrate the ability to develop business relationships with internal partners.
  • Fundamental ability to follow documentation in performance of run books & MOPs.
  • Intermediate knowledge of APO applications.
  • Demonstrated ability to perform triage & repair work accurately & repeatedly by following written response documentation.
  • Intermediate system failure event management capabilities including the ability to effectively participate in and lead a telephone bridge and the ability to lead collaborative triage and repair activities.
  • Intermediate knowledge of NetOps & open source tools & ticketing platforms, such as CARS, Jenkins, Granite, NetCool.
  • Knowledge in communication and documentation application such as MS Office Suite (Outlood, Excel, Word) and Chalk
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field and / or equivalent work experience
  • Minimum three (3) years of experience with troubleshooting tools (i.e tcpdump, traceroute) and system monitoring applications
  • Minimum one (1) year of experience working with communication & documentation applications such as MS Office Suite (Outlook, Excel, Word, Visio), & Chalk.
  • Must be ale to work the following schedule: Sunday-Wednesday 5:45AM-4:15PM.

ADDITIONAL JOB QUALIFICATIONS
  • Ability to interpret alarms and associate issues with existing troubleshooting processes
  • Minimum of one of the following Specialized Certifications or Advanced Training in: VMWare, IP Networking, Linux/Unix, Splunk, Cloud compute/storage, A+, Network+, MTA, provisioning automation, scripting, MCSA
PREFERRED QUALIFICATIONS
  • Intermediate skills in methodical, logical & process driven troubleshooting of platforms, systems & architectures. Active participant on outage bridges.
  • Demonstrate the ability to develop business relationships with internal partners.
  • Intermediate knowledge of APO applications.
  • Minimum of one of the following Specialized Certifications or Advanced Training in: VMWare, IP Networking, Linux/Unix, Splunk, Cloud compute/storage, A+, Network+, MTA, provisioning automation, scripting, MCSA
WORKING CONDITIONS
  • Office Environment
ISY340-APO 291775 291775BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $73,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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