Full TimeGreenwood Village, Colorado, Denver, ColoradoPosted 05/16/2022Business unit: Network OperationsAreas of interest: Information Technology, Systems EngineeringRequisition Number: 303714BRISY308
The Senior Development Engineer is critical to the operations support of key trouble ticketing applications within the organization, and will take a significant role in the creation and modification of trouble ticketing solutions by designing, developing, implementing, and maintaining these applications and local customizations.
DUTIES AND RESPONSIBILITIES
Training and mentoring Engineers on the team
Providing operations support; maintenance of applications, capacity monitoring on existing servers, performance tuning, writing scripts
Defines site objectives by analyzing user requirements; envisioning system features and functionality; design and implement scalable, lasting solutions
Work closely with Development Manager, development teams, and other interfacing groups to set strategies and provide smooth execution of projects
Updates job knowledge by researching new internet/intranet technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Provide suggestions and solutions for server applications
Support of 24x7 operations team by accepting periodic on call rotation assignments
Execution of software deployment into production systems during maintenance windows, as assigned
BASIC / MINIMUM QUALIFICATIONS
Bachelor’s degree in computer science from an accredited college or university; or related field and/or work experience
Minimum of Six (6) years of application development experience
Minimum of Six (6) years of BMC Remedy (Version 9.1 and above), CMDB, Web Services, REST API and Customer API client and scripting development
Minimum of Three (3) years over the last Five (5) years on the latest Linux Operating Systems and Server side user and administrative tasks and scripts development.
Minimum of Three (3) years database support systems in a variety of database languages, including performance tuning techniques.
ADDITIONAL JOB QUALIFICATIONS
Experience working with third-party APIs and integrations; Netcool, Splunk, Remedy, etc.
Demonstrated experience mentoring and coaching other engineers.
Knowledge of IPv4 and IPv6 Networking, Routing, Firewalls & ports, including host based firewalls
Ability to create, maintain, and explain detailed documentation to functionally understand new and existing applications.
Experience supporting users by developing documentation and assistance.
Recent and documented experience troubleshooting application problems.
Knowledge of operational telemetry and OSS strategies, including but not limited to log aggregation tools, wire capture tools, application performance monitoring and Management tools, and host-based/systems monitoring software, including dashboard creation.
Experience recommending system solutions by comparing advantages and disadvantages of custom development and purchase alternatives (including design sessions for feasibility and cost)
Experience integrating applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
Ideal candidate will have development operations experience within an MSO or telecom environment
Relevant certifications for the skills listed above
ISY308 303714 303714BR
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.