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Systems Engineer - Operations Systems Support: Returnship

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 12/16/2021 Areas of interest: Information Technology, Systems Engineering Requisition Number: 299474BR ISY325-APO The Path Forward Return to Work program at Spectrum is a 16-week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to individuals who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.

Additionally, if you meet the basic requirements below and have a great attitude, we have an incredible in-depth onboarding and training program to help get you up to speed in no time.

At Spectrum we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with others transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.

Location:
Greenwood Village, CO


JOB SCOPE

Implement / support / upgrade / troubleshoot various critical production applications in a Unix environment. This position will include on-call duties as assigned. Consistent with a 24 X 7 Operations environment, periodic cell phone availability will be necessary to respond to escalated issues.

DUTIES AND RESPONSIBILITIES
  • Monitor and troubleshoot centralized and remote applications for issues. Analyze and take corrective action as necessary to ensure application(s) are up and running and are no longer impacting customers. Correlate various symptoms and identify the core issue. Assist in performing Root Cause Analysis.
  • Create, review, and approve MOPS (Method of Procedures) .
  • Work on projects/systems/issues of medium complexity surrounding configuration, automation, and optimization.
  • Be on rotation to do deployments to up keep systems and complete application upgrades, apply patches, etc. during maintenance hours.
  • Ability to analyze logs and identify specific problem areas in the applications.
  • Comfortable communicating and working with various teams to assess/troubleshoot/resolve issues as necessary.
  • Adheres to industry specific local, state, and federal regulations, as applicable.
  • Understands and follows company policy.
  • Actively and consistently support all efforts to ensure 24x7 availability of applications
  • Performs other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
  • Minimum Three (3) years of Network Engineering experience.
  • Minimum Three (3) years of experience supporting large scale services on a UNIX platform.
  • Minimum Two (2) years of experience supporting critical 24/7 Unix-based production applications and distributed services.
  • For participation in this program, you should have been out the paid workforce for at least 2+ years to focus on caring for a child or other dependent.
If you have knowledge or experience with some of the following, this may be an interesting opportunity for you:
  • Experience with tasks involved in the day-to-day deployment, operation, monitoring, maintenance, and troubleshooting of medium/large enterprise scale applications.
  • Strong experience with at least one Unix-based OS. Experience with RedHat is a plus
  • Ability to support SNMP polling of DataCenter, Network, Access and Service Support appliances such as NTP, PTP, and Speedtest services desired.
  • Ability to implement automation and orchestration tools: Ansible, Chef, HPOO desired.
  • Ability to support network troubleshooting : Routing, DNS, NTP
  • Ability to build out an managed Servers (Centos, RHEL) on VM and Physical hardware, and navigate via CLI (creating directories files, modifying code files/directories, security on host user/permissions)
  • Scripting and/or programming skills (e.g. shell, Perl, PHP, Python)
  • Familiarity with relational databases and SQL desired.
  • Familiarity with Application Performance Monitoring systems (Datadog, AppDynamics) desired.
  • Experience with data/log mining tools (Splunk, Elastic) desired.
PREFERRED QUALIFICATIONS
  • Working knowledge on Git, Remedy, Atlassian suite (JIRA, Confluence), and Grafana is an added advantage.
ISY325-APO 299474 299474BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $59,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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