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Systems Engineer - Service Delivery: Returnship

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 12/16/2021 Areas of interest: Information Technology, Systems Engineering Requisition Number: 299470BR ISY325-APO The Path Forward Return to Work program at Spectrum is a 16-week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to individuals who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.

Additionally, if you meet the basic requirements below and have a great attitude, we have an incredible in-depth onboarding and training program to help get you up to speed in no time.

At Spectrum we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with others transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.

Location:
Greenwood Village, CO

JOB SCOPE

Responsible for assisting design, development, and implementation of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations platforms applications and their associated operating systems and databases. Responsible for administration of CPE activation, provisioning, and operations platforms supporting all Charter Divisions (Charter Communication is known in the United States by our Spectrum Brands) . Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

DUTIES AND RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
  • Conducts design sessions with appropriate participation from architects and engineers
  • Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
  • Collaborates to creates configuration designs for design and implementation of various environments
  • Creates work effort estimates for new features and bug fixes for use in prioritization and release management
  • Design core code modules, unit test tools and release notes for enhancements and bug fixes
  • Reviews new development tools, application frameworks and testing tools for functionality / effectiveness
  • Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
  • Provides 'on call' support to resolve CPE activation, provisioning, and operations platform issues after normal business hours
  • Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
  • Configure, tune and maintain databases in variety of languages
  • Documents systems configurations and upgrades
  • Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage
  • Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources
  • Perform other duties as requested by supervisor
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's Degree in Information Security or related field and / or equivalent work experience
  • Minimum of two (2) year CPE, DOCSIS, or Network Engineering experience
  • Minimum of two (2) year automation experience (Python, bash, pearl, etc.)
  • Minimum of two (2) year of experience network OSS and application work experience
  • For participation in this program, you should have been out the paid workforce for at least 2+ years to focus on caring for a child or other dependent.
If you have knowledge or experience with some of the following, this may be an interesting opportunity for you:
  • Working knowledge of UNIX-based platforms
  • Advanced knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
  • Working knowledge with System monitoring applications (OP5, Nagios, Solarwinds, HP OpenView, etc).
  • Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
  • Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
  • Experience with configuration of CPE using the TR-069 and related specifications
  • Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
  • Advanced ability to create detailed documentation to functionally understand new and existing applications
  • Advanced ability to follow and implement established change and control policies and procedures
  • Advanced ability to troubleshoot application problems
  • In-depth knowledge of development tools, application frameworks, and testing tools.
  • In-depth knowledge of OSS applications and software
  • In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
  • Knowledge of network and systems engineering systems concepts and system/super-system skills, including Cisco UCS, and VMWare systems
  • Knowledge of the Python programing language including utilization of Class Structures, network related modules and programing (HTTP, socket, ping, snmp, etc. ), database integration, Python web frameworks, RESTful API integration
PREFERRED QUALIFICATIONS
  • Experience with network, application, or device troubleshooting
  • Experience with application support, network OSS applications and / or systems administration
  • CCNA or equivalent experience
ISY325-APO 299470 299470BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $59,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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