Full TimeUnited States - Colorado - Greenwood VillagePosted 01/01/2021Areas of interest: Information TechnologyRequisition Number: 272206BRMPD638
Company Overview: Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
JOB SUMMARY The Sr Mgr, Self-Service Platforms will play a crucial role in the evolution of the Self-Service Products and Platforms (SSPP) team as we evolve to a more multi-disciplinary, outcome-focused organization. Accountable for delivering software solutions within the broader SSPP organization, the Self-Service Platforms Leader will, over time, seek to invest in their organization’s autonomy. Develop a high performing organization by creating and fostering an iterative and continuously-improving environment.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience.
Lead the technical efforts for the Self-Service Web Mobile team.
Deliver solutions, within budget and pursuant to business constraints.
Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for the Technical execution and final decisions for all software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy
Partner with internal and external organizations to receive input and to build alignment on Technical execution of solutions
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team
Align team to departmental such as instrumentation, universal design, brand and experience consistency as well as advocates for deviations from defaults where beneficial to the team.
Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
Develops processes for cross-functional skills development within team.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Upholds team operating rhythm to enable data-driven iterative improvement. Ensures that the team is changing and iterating as a cohesive, inclusive unit.
Develop and operationalize a communication plan that ensures alignment with internal and external teams.
Ensures team spending aligns with allocated budget.
Provides written guidance to the Strategy & Operations team for reporting, forecasting and budgeting cycles.
Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.
Develop and operationalize a communication plan that ensures alignment with internal and external teams
Education Bachelor's degree in Business, Design or Technical field such as engineering or computer science or relevant work experience.
Related Work Experience / Number of Years Modern Front-End Web Application Development 4+ Software development experience 6+ Technical and/or Product Management Experience / 6+ Experience leading complex projects / 3 Team (direct staff) leadership / 3
WORKING CONDITIONS Office environment
Salaries depend on geography, experience, and education; negotiations begin at $90600
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.