Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Video Operations cultivates our dynamic video ecosystem, ensuring video delivery from source to screen. Working groups are dedicated to creating and harnessing cutting-edge streaming and data technologies to enhance and entice the user experience. We engineer and operate a complex, nationwide infrastructure all in an effort to sustain a maximum uptime and availability for all of our video services.
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Position Type: Full TimeLocation: Greenwood Village, Colorado, Denver, ColoradoDate Posted: Date posted 05/20/2022Areas of interest: Information Technology, Network Operations, Systems Engineering, Telecom EngineeringRequisition Number: 305333BRBusiness unit: Network OperationsEVD310-VIDEOJOB SCOPE
The Video Support Center (VSC) is a fast-paced 24x7 break/fix team that remotely supports all video transport and devices belonging to Charter Video Operations. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.
DUTIES AND RESPONSIBILITIES
Responsible for restoration of video and operational issues escalated from the Network Operation Centers, troubleshooting and providing technical mitigations to operational problems.
Intermediate configuration and support of advanced video equipment such as SDV/VOD, interactive cable set-top box controllers, multiplexers, MPEG transport, edge QAMs.
Create and maintain technical documentation of processes and procedures used throughout normal video operations.
Interact with vendors and internal Charter engineering teams to mitigate and resolve issues quickly.
Track and update progress and details in trouble ticketing system while troubleshooting and performing fix actions
Actively and consistently support all efforts to quickly mitigate issues and restore the customer’s services.
Develop problem resolution procedures required to meet serviceability requirements.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Video Engineering, Networking or related field, and/or equivalent work experience
Minimum of three (3) years video or network engineering work experience
Minimum two (2) years of experience in maintaining and troubleshooting video delivery or video applications, networks or systems
Minimum two (2) years of experience with internal/external technical support in a video technical environment (Headend, Network, Telecom, or Operations background)
Must be open to shift/overnight work
ADDITIONAL JOB REQUIREMENTS
Ability to work on remote video equipment and to take initiative to learn multiple video systems, devices and architectures in in a faced paced, quick restoration focused environment.
Understanding of MSO video network architecture, data networking, system operations, and HFC cable systems are required.
Basic to intermediate experience or knowledge of interactive set top controller systems such as Arris/Commscope DACs and Synamedia/Cisco DNCS/ECs and their components, Channel lineup systems, Switched Digital Video (SDV) technologies and Video on Demand (VOD).
Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Ateme and MediaKind.
Intermediate understanding and experience with Video acquisition, transcoding/encoding, multiplexing, and modulation platforms such as Cisco DCMs, Arris CAPs, DM6400 Cherry Pickers, Harmonic ProStream, MediaKind, Imagine etc.
Basic or intermediate experience with MPEG monitoring such as IQ, Telestream Sentry, or MTSAs
Basic or intermediate experience with Edge QAMs such as APEX1k-3k, NSGs.
Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Live & Smooth Streaming technologies such as HLS, DASH.
One or more of the following certifications or similar preferred: SCTE BTCS, SCTE Fundamentals of SDV, Digital Video and MPEG, DVEP, IPEP or CCNA a plus.
Linix or Red Hat certification or experience a plus
Experience with IP multicast video in cable Headends, Hubs, industry vendors’ a plus
Experience in technical troubleshooting and problem solving
#LI-AK EVD310-VIDEO 305333 305333BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $73,100.00 to $116,700.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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