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Video Support Engineer

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Video Operations cultivates our dynamic video ecosystem, ensuring video delivery from source to screen. Working groups are dedicated to creating and harnessing cutting-edge streaming and data technologies to enhance and entice the user experience. We engineer and operate a complex, nationwide infrastructure all in an effort to sustain a maximum uptime and availability for all of our video services.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Video Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Tuition Reimbursement

    We support continuing education for personal and professional growth.

  • Retirement Savings/401(k)

    100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Health & Welfare

    Medical, prescription, dental and vision plans, plus AD&D insurance at two times your pay and assorted life insurance options.

  • Discounted Services

    Discount on Spectrum Services where applicable (restrictions apply).

  • Paid Time Off

    Paid vacation, sick time, personal days and holidays.

  • Professional Development

    Programs and ongoing training to build skills and technical expertise.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 06/29/2022 Areas of interest: Information Technology, Network Operations, Systems Engineering, Telecom Engineering Requisition Number: 315921BR Business unit: Network Operations EVD310-VIDEO ** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **

JOB SCOPE

The Video Support Center (VSC) is a fast-paced 24x7 break/fix team that remotely supports all video transport and devices belonging to Charter Video Operations. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.

DUTIES AND RESPONSIBILITIES
  • Responsible for restoration of video and operational issues escalated from the Network Operation Centers, troubleshooting and providing technical mitigations to operational problems.
  • Intermediate configuration and support of advanced video equipment such as SDV/VOD, interactive cable set-top box controllers, multiplexers, MPEG transport, edge QAMs.
  • Create and maintain technical documentation of processes and procedures used throughout normal video operations.
  • Interact with vendors and internal Charter engineering teams to mitigate and resolve issues quickly.
  • Track and update progress and details in trouble ticketing system while troubleshooting and performing fix actions
  • Actively and consistently support all efforts to quickly mitigate issues and restore the customer’s services.
  • Develop problem resolution procedures required to meet serviceability requirements.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Video Engineering, Networking or related field, and/or equivalent work experience
  • Minimum of three (3) years video or network engineering work experience
  • Minimum two (2) years of experience in maintaining and troubleshooting video delivery or video applications, networks or systems
  • Minimum two (2) years of experience with internal/external technical support in a video technical environment (Headend, Network, Telecom, or Operations background)
  • Must be open to shift/overnight work
ADDITIONAL JOB REQUIREMENTS
  • Ability to work on remote video equipment and to take initiative to learn multiple video systems, devices and architectures in in a faced paced, quick restoration focused environment.
  • Understanding of MSO video network architecture, data networking, system operations, and HFC cable systems are required.
  • Basic to intermediate experience or knowledge of interactive set top controller systems such as Arris/Commscope DACs and Synamedia/Cisco DNCS/ECs and their components, Channel lineup systems, Switched Digital Video (SDV) technologies and Video on Demand (VOD).
  • Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Ateme and MediaKind.
  • Intermediate understanding and experience with Video acquisition, transcoding/encoding, multiplexing, and modulation platforms such as Cisco DCMs, Arris CAPs, DM6400 Cherry Pickers, Harmonic ProStream, MediaKind, Imagine etc.
  • Basic or intermediate experience with MPEG monitoring such as IQ, Telestream Sentry, or MTSAs
  • Basic or intermediate experience with Edge QAMs such as APEX1k-3k, NSGs.
  • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Live & Smooth Streaming technologies such as HLS, DASH.
PREFERRED QUALIFICATIONS
  • One or more of the following certifications or similar preferred: SCTE BTCS, SCTE Fundamentals of SDV, Digital Video and MPEG, DVEP, IPEP or CCNA a plus.
  • Linix or Red Hat certification or experience a plus
  • Experience with IP multicast video in cable Headends, Hubs, industry vendors’ a plus
  • Experience in technical troubleshooting and problem solving


#LI-AK EVD310-VIDEO 315921 315921BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $73,100.00 to $116,700.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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