Store Associate - ALA MOANA
Can you promote and sell products and services with a positive, can-do attitude in a retail store environment? Are you able to meet and exceed sales goals and customer experience objectives? If you answered YES to these questions, the Spectrum Retail Sales Associate role may be the career opportunity for you. Spectrum is looking for top achievers in retail sales. Spectrum has 750 stores across the country, providing many growth opportunities within Spectrum for more than 3,500 associates.
- Full Time
- Job Level: Entry and Experienced
- Travel: Yes (occasional)
What makes a successful Spectrum Retail Sales Associate?
Check out the top traits we’re looking for and see if you have the right mix. Additional related traits are listed below.
- Results-Driven 10
- Persuasive 9
- Goal-Oriented 8
- Personable 8
- Problem Solver 7
- Adaptable 7
- Team Player
I love working for Spectrum because of the customers I help and meet on a daily basis. I like the feeling of getting people connected with our services so they are connected with their family and friends. I like having a genuine and neighborly conversation with the customers, so I can find out what their needs are. I build rapport with the customers so they feel confident in getting our services or coming back to me for concerns or questions they might have. I love my job and what I do each and every day for our customers. Every day is not the same which makes the job fun and exciting.Joey Espinsoza, Store Specialist
SPECTRUM RETAIL SALES ASSOCIATE
Learn more about what it takes to be a Retail Sales Associate and what benefits we offer.
A DAY IN THE LIFE
Check out our video and learn what it’s like to be a retail sales associate.
Spectrum is America’s fastest growing TV, internet and voice company. Our organization is filled with a diverse group of hardworking people.
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Medical/Prescription Drug, Dental and Vision
Paid Time Off
Paid vacation, sick time and holidays/personal days
We will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay
Earn while you learn. Full compensation for time spent building your knowledge base.
You have the chance to use company services at little to no cost where available.
We recognize that development through education is an integral part of personal and professional growth and encourage our employees to continue striving
ResponsibilitiesDate posted 10/14/2019 Requisition Number: 251183BR Location: United States - Hawaii - Honolulu Area of Interest: Customer Service, Mobile, Retail, Sales Position Type: Full Time
|Full-Time. Located in Ala Moana Center.|
Promotes and sells Spectrum products and services with a positive, can do attitude. Meets or exceeds sales goals and customer experience objectives. Actively and consistently supports all efforts to simplify and enhance the customer experience by effective customer coordination, including the welcome and wait time process.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Actively and consistently support all efforts to simplify and enhance the customer experience
Identify opportunities to generate sales by consistently applying the Customer Interaction Process (CIP).
Deliver product and service solutions by providing education and support on Spectrum products and services. Place orders and schedule appointments.
Maintain strong knowledge of all products, pricing plans, promotions and service features for Charter, as well as our competitors.
Educate and engage customers through product demonstrations.
Provide prompt and courteous customer service.
Respond to customer issues according to established Company policies.
Troubleshoot, diagnose and resolve customer inquires.
Accurately enter all required information into the system and complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.
Perform customer payment functions consistent with all cash handling policies and procedures.
Process billing adjustments on customer accounts.
Complete all aspects of opening and closing the store in accordance with established procedures.
Receive, issue and track customer equipment and assist with inventory maintenance.
Maintain store appearance and provide a consistently professional and welcoming atmosphere for customers.
Consistently demonstrate adherence to all the Company and Store policies and procedures.
Complete required training and demonstrate associated skills and competencies.
Support team members as necessary.
Perform other duties as assigned by management.
Regular attendance required.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straight forward, and professional manner.
Possess a self-motivated, competitive spirit and desire to exceed sales goals.
Carry a positive and professional demeanor.
Detailed oriented and a good problem solver.
Flexibility to work in multiple locations.
Basic math skills.
Knowledge and ability to use computer and software applications.
Accurately handle payment transactions.
Handle multiple tasks in a fast-paced team environment.
Prioritize, organize effectively and work independently.
Skills/Abilities and Knowledge
Knowledge of latest technology and devices.
High School Diploma or equivalent.
RELATED WORK EXPERIENCE Number of Years
Sales Experience 1-3
Customer Service experience 1-3
Exposure to moderate noise level.
Work scheduled shift hours and overtime as needed.
Ability to handle a physically demanding job. lifting up to 35 lbs.
Ability to stand for prolonged periods of time.
Required to wear a uniform.
Hours: To be determined.
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law Poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Charter is committed to diversity, and values the ways in which we are different.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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