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Credit Services/Fraud Analyst – Fraud Investigations

Date posted 08/13/2019 Requisition Number: 246803BR Location: United States - Missouri - Kansas City Area of Interest: Customer Operations Position Type: Full Time
This position is responsible for investigating and identifying fraudulent transactions. Common fraudulent transactions include account takeover, identity theft and usage fraud. As a member of Charter’s Fraud Department, you will be tasked with mitigating fraud by utilizing current operational processes and recommending new processes as needed.

The successful candidate will support the development, analysis and testing of new fraud strategies, partnering with business unit subject matter experts, as well as operations partners, to create new approaches and improve risk mitigation performance. The candidate will also be responsible for generating the quantitative analysis necessary for data-driven business recommendations.

In addition to above, the position may also require the candidate contact customers/victims and work with other Charter teams to co-ordinate actions on the fraud investigation. This includes maintaining accurate and complete documentation of all information necessary for the investigation.

Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis

Support analyst team with data extractions and manipulation for recurring and ad hoc reporting

Develop/select methodologies to derive answers to business problems

Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy

Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems

Professionally present and articulate the business value of complicated analysis to a diverse group of stakeholders

Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand

Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing

Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.

Perform other duties as may be requested by manager

Skills / Abilities and Knowledge
  • Advance skills in Excel, PowerPoint and Access
  • Excellent quantitative analysis skills
  • Detail oriented, self-motivated, proactive and results driven
  • Familiarity with BI reporting tools such as Micro Strategy or Tableau
  • Ability to create conceptual frameworks enabling the analysis of varied business problems
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to plan, prioritize and organize effectively
  • Ability to research and analyze data
  • Ability to adapt to change
  • Knowledge of all functions and related tasks in the area of customer relations
  • Knowledge of mobile phones and services
  • Knowledge of general accounting and billing procedures
Bachelor's degree

Related Work Experience
2-4 Years - Reporting & Analytical experience
2-4 Years - Writing queries using SQL language
5+ Years - Law Enforcement Investigations
1+ Years - Direct Telecom Fraud Investigations
Cable/Mobile industry experience/knowledge preferred
Process improvement experience preferred

Office Environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13535 Business Unit: Customer Operations Apply Later

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  • Customer Operations, Kansas City, Missouri, United StatesRemove