Credit Services/Fraud Analyst – Fraud InvestigationsApply Now Date posted 08/13/2019 Requisition Number: 246803BR Location: United States - Missouri - Kansas City Area of Interest: Customer Operations Position Type: Full Time
The successful candidate will support the development, analysis and testing of new fraud strategies, partnering with business unit subject matter experts, as well as operations partners, to create new approaches and improve risk mitigation performance. The candidate will also be responsible for generating the quantitative analysis necessary for data-driven business recommendations.
In addition to above, the position may also require the candidate contact customers/victims and work with other Charter teams to co-ordinate actions on the fraud investigation. This includes maintaining accurate and complete documentation of all information necessary for the investigation.
MAJOR DUTIES AND RESPONSIBILITIES
Support analyst team with data extractions and manipulation for recurring and ad hoc reporting
Develop/select methodologies to derive answers to business problems
Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy
Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems
Professionally present and articulate the business value of complicated analysis to a diverse group of stakeholders
Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand
Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing
Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Perform other duties as may be requested by manager
- Advance skills in Excel, PowerPoint and Access
- Excellent quantitative analysis skills
- Detail oriented, self-motivated, proactive and results driven
- Familiarity with BI reporting tools such as Micro Strategy or Tableau
- Ability to create conceptual frameworks enabling the analysis of varied business problems
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to plan, prioritize and organize effectively
- Ability to research and analyze data
- Ability to adapt to change
- Knowledge of all functions and related tasks in the area of customer relations
- Knowledge of mobile phones and services
- Knowledge of general accounting and billing procedures
Related Work Experience
5+ Years - Law Enforcement Investigations
1+ Years - Direct Telecom Fraud Investigations
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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