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Credit Services Specialist - Fraud Investigations

Date posted 03/27/2019 Requisition Number: 237499BR Location: United States - Missouri - Kansas City Area of Interest: Customer Service, Finance/Accounting Position Type: Full Time

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Job Summary

Responsible for investigating potential fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history which includes payment and transaction history. Contacts customers and works with other Charter teams to co-ordinate actions on the case. Maintains accurate and complete documentation of all information necessary for the investigation.
Major Duties and Responsibilities
  • Attend and acquire the training related to the process and policies of the company as it relates to fraud monitoring, detection and prevention.
  • Responsible for investigating each customer case as generated by the fraud detection system. The investigation will require analyzing usage, account, and payment history and other cases for the customer before making an informed decision.
  • Responsible for communicating actions to various Charter parties including the customer as outlined in the policies and procedures.
  • Communicate with the customer by phone and/or email
  • Responsible for meeting the productivity SLAs targets as outlined by the manager/supervisor
  • Responsible for generating any operations reporting as required by the manager/supervisor
  • Perform other duties as requested by supervisor
Required Qualifications - Skills / Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Effectively present information and respond to questions from leaders, clients, customers, and the general public.
  • Ability to solve practical problems and deal with a variety of variables.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers.
  • Self-motivation, accuracy and problem solving ability
  • Ability to perform effectively in a fast paced multi-tasking environment.
  • Ability to prioritize and organize effectively
  • Ability to use personal computer and software applications
  • Flexibility to work any shift (including afternoons, evenings, Saturdays and/or Sundays)
Required Education and Work Experience
  • High school diploma or equivalent degree (GED / HSED)
  • Fraud/Risk operations experience – 1-3 years, preferably in telecom or a related field,
  • OR a Bachelor's Degree in Criminal Justice, Sociology, Psychology or related field may be considered in lieu of fraud/risk experience
Working Conditions
  • Office environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13535 Business Unit: Customer Operations Apply Later

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