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Mobile Customer Service Representative

Kansas City, Missouri

About Us

Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.

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About The Job

  • Full Time
  • Level: Entry to Midlevel
  • Career Progression

Customer Service Mobile Representatives are active listeners and tech-savvy problem solvers whose positive communications make all the difference to our customers. Mobile Support is new at Spectrum, and we will prepare you to connect people in ways that really matter. Join a diverse, enthusiastic team in a bright and lively call center. We offer fully paid training, dedicated peer mentoring and coaching to help you feel comfortable and supported, so you have everything you need to succeed.

What does it take to be a successful Customer Service Mobile Representative at Spectrum?

Addtional Traits

  • Adaptable
  • Multitasker
  • Digitally Savvy
  • Personable
  • Proactive
  • Problem Solver

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Hear From Our People

I chose to join Spectrum because of the tremendous opportunities for advancement available along many different career paths. I am especially excited about our new Mobile services and look forward to learning more about the mobile services industry and all of the latest devices.

Craig, Rep 1, Spectrum Mobile

What I like about working here at Spectrum is that I get to be around people who are always willing to help each other. You always receive support from coworkers and supervisors who care about your professional growth. It's a friendly environment where everyone is welcome. You get to learn something new every day as things are always changing around here.

Saido, Rep 1, Spectrum Mobile

Perks

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision)

  • Paid Time Off

    Paid Holidays, Personal days, Vacation and Sick Time

  • Access Discounted Company Services

    You have the chance to use company services at little to no cost where available.

  • Education Reimbursement

    We provide reimbursement up to $5250 per calendar year for approved eligible courses.

  • Retirement savings/401K

    Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Life and Disability Insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

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Responsibilities

Date posted 02/13/2020 Requisition Number: 257605BR Location: United States - Missouri - Kansas City Area of Interest: Customer Service, Mobile Position Type: Full Time
At A Glance
  • Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.
  • Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
  • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on all the latest technology. We’ll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential.

What is the Mobile Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

It's about learning and growing
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you’ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What is takes to get started
The minimum requirements for Mobile Representatives are:
  • Ability to read, write, speak and understand English
  • High School Diploma or GED

Preferred Qualifications
Preferred qualifications for the Mobile Representatives are:
  • 6 months or more of customer service experience
  • 6 months or more of working with multiple software applications
  • 6 months or more of high-volume phone experience in a customer service/call center job preferred
  • 6 months or more of experience working in cable operations, mobile, or telecommunications call center

Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13535 Business Unit: Customer Operations COP170 Apply Now Apply Later

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