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Mgr, ISP (Inside Plant)

Kearney, Nebraska

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Inside Plant (ISP) operates in the space where cutting-edge technology meets impeccable customer support. As liaison between hardware and network, ISP working groups handles the concrete and the abstract, maintaining connecting at headends, hubs, and networking facilities to enable smooth, continuous data flow. As troubleshooting specialist, ISP implements support solutions for internal and external customers with diplomacy and expertise.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Inside Plant? Check out the top traits we’re looking for and see if you have the right mix.

  • Leadership
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Analytical
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Education Assistance

    Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.

  • Retirement Savings/401(k)

    100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Health & Welfare

    Medical, prescription, dental and vision plans, plus AD&D insurance at two times your pay and assorted life insurance options.

  • Discounted Services

    Discount on Spectrum Services where applicable (restrictions apply).

  • Paid Time Off

    Paid vacation, sick time, personal days and holidays.

  • Professional Development

    Programs and ongoing training to build skills and technical expertise.

Responsibilities

Position Type: Full Time Location: Kearney, Nebraska Date Posted: Date posted 05/30/2024 Areas of interest: Inside Plant Facilities - Headend & Hub, IT Management/Project Management, Network Operations Requisition Number: 2024-34683 Business unit: Network Operations EIP505-ISP

JOB SCOPE 

Manage all associated Inside Plant activities. Manage staff responsible for the reception, and distribution of off-air transport programming utilizing coaxial cable, and fiber optic transmission technologies. Manage all Critical Infrastructure design and installation. This includes the installation, construction, operation, and repair of all equipment associated with the Headend, Hub, Colocations and Optical Transport Network (OTN) facilities. Provide direction on day-to-day activities. Manage on-call rotation as necessary. Responsible for Employee lifecycle, including performance management of staff. Assist in the capital and expense forecasting processes. Support Enterprise end user turn up and activations.


DUTIES AND RESPONSBILITIES

  • Develop an effective Inside Plant Operations team and assist them with developing their skills and process adherence as to drive a high-performance culture and environment.
  • Ensure structured, consistent, and disciplined execution of work tasks.
  • Ensure all cabling, equipment installation, power and cooling follows corporate TQA standards.
  • Ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations.
  • Ensure ongoing training for technical personnel.
  • Establish positive employee relations through effective communication and ongoing support.
  • Participate in preparing and executing capex/opex forecasting.
  • Notify senior management of activities and issues.
  • Handle and resolve difficult issues.
  • Set priorities for leads and participate in the review of performance of staff.
  • Ensure all required logs, records and other documentation follow company and FCC technical requirements.
  • Responsible for maintaining support and upgrade critical infrastructure hardware, including but not limited to AC/DC power systems, HVAC systems and fire suppression.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Know, understand, and follow company policies.
  • Perform other duties as requested by leadership.

BASIC / MINIMIM QUALIFICATIONS

  • Bachelor's degree in engineering or related field, or equivalent experience
  • Minimum eight (8) Engineering or electronics works exerience
  • Minimum two (2) Project Management experience 
  • Must be able to work the following schedule: Monday thru Friday from 8AM - 5PM 

REQUIRED QUALIFICATIONS

  • Ability to read, write, speak, and understand English
  • Ability to drive Company vehicle in a safe and responsible manner
  • Ability to use handheld communication devices and applications
  • Ability to differentiate between different sizes and colors of wires
  • Ability to make cable connections in tight spaces by bending, reaching, twisting
  • Ability to work with small components and wires to make cable connections
  • Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
  • Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
  • Ability to accurately measure distances, using tapes or other measuring devices
  • Ability to read general system layouts from blueprints and system maps
  • Ability to operate appropriate computer, software or test equipment associated with position.
  • Ability to prioritize and organize effectively
  • Ability to work independently
  • Knowledge of basic mathematics and electronics
  • Demonstrated in-depth proficiency of designing, installing, and maintaining critical facility systems and service delivery equipment for all products
  • Valid driver's license with satisfactory driving record within Company required standards

PREFERRED QUALIFICATIONS

  • Minimum two (2) years of Management or leadership experience
  • Desirable: CCNA, CCDA
  • Ability to perform job from high places (roofs)
  • Knowledge of company products and services
  • Knowledge of National Electric Code and National Electric Safety Code
  • In-depth understanding of and demonstrated ability to teach Optical designs, (DWDM) and IP networking
  • Ability to manage multiple priorities
  • Ability to supervise and motivate others
  • Ability to maintain confidentiality

WORK CONDITIONS

  • Work in a 24x7, fast paced environment
  • Exposure to continuous moderate noise
  • Work and travel in inclement weather
  • Work all hours’ day or night
  • Work performed near power facilities and electricity

#LI-AK


EIP505-ISP 2024-34683 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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