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Good at finding solutions? Calm under pressure? You might be the perfect fit to help our customers! As a Retention Representative, you’ll serve as their own personal Spectrum expert, guiding them through concerns while keeping them connected. Our comprehensive paid training will give you all the tools you need to succeed.

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Success Profile

What makes a successful Spectrum Inside Sales Retention Representative? Check out the top traits we’re looking for and see if you have the right mix.

  • Achiever
  • Confident
  • Enthusiastic
  • Understanding
  • Communicator
  • Persuasive

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Our Inside Sales Retention Representatives are goal-orientated, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Inside Sales Retention team.

The Day To Day

As an Retention Representative, you’ll find solutions to maintain and grow existing relationships with our residential customers who request to downgrade or disconnect their Spectrum services. We want our customers to get the best value for their investment in us, and as an Inside Sales Retention Representative, you can help them do just that.

Upbeat Environment

From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.

A Deliberate Path To Success

With plenty of dedicated peer and mentor support, our fully paid training programs shape new Inside Sales Retention Representatives into quick-thinking call center sales professionals. As a part of our Inside Sales team, the earning potential is limitless, and with commission bonuses awarded for qualifying sales, you can boost your income to six figures here.


Savings & Retirement

Spectrum will contribute up to 9% of your eligible pay to your retirement savings

$2,750 Guaranteed

Receive an additional $2,750 in additional ramp pay over your first four months.

Health Benefits

Variety of medical, prescription drug, dental and vision options, plus a contribution of up to $1,500 by the company into a Health Savings Account.

Tuition Reimbursement

Earn your degree with tuition reimbursement of up to $5,250 per calendar year

Discounted Services

You have the chance to use company services at little to no cost where available.

Paid Trainings and Paid Time Off

Paid Holidays, Personal days, Paid Time Off, Vacation and Sick Time


Date posted 01/06/2021 Requisition Number: 272490BR Location: United States - Florida - Lake Mary Area of Interest: Call Center, Sales Position Type: Full Time
At A Glance:
"Our agents earn hourly base pay along with lucrative commission and incentives for a target hourly earnings of $23.13/hour or $48,104 annually. Our top performers have potential to earn even more."
  1. Full-time, entry and mid-level sales and support role emphasizing customer relationship-building and product knowledge in the communications and entertainment technology space. Advancement potential and additional commission bonuses.
  2. Inside Sales Representative – Retention: A persuasive communicator and good listener with a competitive, goal-oriented nature ready to learn a variety of programs and platforms, comfortable in a busy office environment.
  3. Benefits include paid training and time off, comprehensive health packages, free Spectrum services, tuition reimbursement and more.

What is the Inside Sales Representative – Retention role?
As a Retention Representative, you’ll learn the art of active listening and apply your problem-solving skills to deescalate customer concerns. Use your way with words to engage your callers, reinforcing the range and power of Spectrum’s unique products and their value to generate sales. Provide exceptional service by promoting our campaigns and saving plans to customers all over the country from one of our comfortable modern call centers. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you are all about appealing to customers with data and tact. You will even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.

It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. With lots of dedicated peer and mentor support, our fully paid training programs shape our Representatives into quick-thinking authorities. We’ll bring you up to speed on Spectrum’s product suite – and our competitors’ products – in about a month, including telephone, data, wireless, and video. As products are updated, so are you, so you can pass that knowledge on to your customers.

With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go!

The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.

What’s required to get started?
The minimum requirements for Inside Sales Representatives – Retention are:
  • Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
  • Ability to empathize with the customer
  • Problem solver with effective persuasion skills
  • Ability to effectively trouble-shoot technical problems
  • Ability to work independently; highly motivated and detail-oriented
  • Ability to show judgment and initiative
  • Ability to communicate in a clear, professional manner
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to overcome objections
  • Ability to demonstrate a record of success in your sales career to date
  • Knowledge of Business Telecom complexities

High school diploma or equivalent

Related Work Experience2 years
Customer Service / Telephone sales experience
CSG billing software experience preferred
Strong sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred

For more information on Spectrum’s benefits, please click here.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13528 Business Unit: Marketing CRT110 Apply Now Apply Later

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