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Business Traffic WFM Analyst

Date posted 12/12/2018 Requisition Number: 231380BR Location: United States - Kentucky - Louisville Zip Code: 40223 Area of Interest: Customer Service Position Type: Full Time
Responsible for gathering data from various systems and sources to perform trending, forecasting, and business impact analysis. Develop operational and investigative analysis of the business unit, responsible for turning large data sets into meaningful analysis and reporting. .

Develops and distributes relevant workforce management reporting.
Responds to business changes and adjusts analysis and reporting to accommodate.
Develops data analytics to gather insight into operations.
Data preparation, cleansing, and QA of raw sources.
Visualization of data and creation of dashboards and reporting solutions
Collaborates with internal customers to develop data and analysis requirements.
Work with large datasets to drive actionable insights based for business stakeholders.
Develops SQL for ad hoc data requests as needed.
Possesses a solid understanding of dimensional modeling, fact table granularity, and related concepts.
Creates benchmark reports and interpret results in order to improve overall operations.
Presents data in a fashion that is easy to understand with proper documentation for successful user adoption.

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Ability to perform detailed business analysis and design
Ability to effectively consult with department managers and leaders
Knowledge of Call Center operations and Workforce Management practices
Knowledge of database/reporting systems (SQL, Oracle, .NET, Crystal, etc.)
Knowledge of basic ETL concepts and systems (SSIS, Informatica)
Knowledge of Structured Query Language (TSQL, PLSQL)
Knowledge of SQL Server Reporting Services

Bachelors degree in Information Technology, Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Related Work Experience Number of Years
Reporting and Analysis Experience 4
Workforce Management experience 2
Overall general systems and applications experience 2
Data collection and database design 1
SQL Server Integration Services 1
SQL Server Reporting Services 1
TSQL Query Design 1

Office environment

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13536 Business Unit: Customer Operations Apply Later

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