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Sales Support Coordinator

Date posted 07/24/2019 Requisition Number: 243829BR Location: United States - Florida - Maitland Area of Interest: Administrative Position Type: Full Time

This position reports directly to the Supervisor and will not have any supervisory responsibilities. Will have frequent contact with internal and external customers and will partner with other departments in order to determine the serviceability of an address and follow all processes outlined to complete this function.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Handle Inbound contacts from potential customers and business partners via telephone in order to process order entry

Must be available to take calls, be productive, and engage in positive interactions, effectively meeting the needs of the customer and be mindful of customers’ time and availability

Must have the ability to demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality, and performance standards as well as taking ownership for their own actions in all areas

Must be willing to adjust and adapt to all aspects of the business in an ever changing work environment, while understanding performance goals, how they are measured, how to reach them, and work with others as necessary to achieve these goals

To assess and correct work orders to ensure their completion and accurate billing. All work orders are evaluated to ensure they are operationally sound and customers will be billed correctly for requested services

Handles order exceptions relating to HSD and Phone Provisioning, Porting and Ancillary across multiple vendors and platforms


Apply all business rules, to ensure the integrity of the work order in an effort to increase completion rates

Extensive knowledge of and the ability to support all Charter Spectrum’s products and services including TV, Internet, and Phone


Take action to proactively learn new information, report department impacting concerns, and share best practices with others

Adheres to all Charter and company/department procedures and guidelines


Take action to develop skill sets in order to progress to intermediate level transactions

Other duties as assigned

Self-motivated with ability to work independently and in group environment
Aptitude to grasp new concepts and strong customer orientation
Ability to effectively address/resolve customer questions and issues
Ability to solve problems while working under pressure
Ability to prioritize and organize effectively, with strong attention to details
Exhibit professional courtesy and patience with both internal and external customers
Ability to read, write and speak the English language to communicate with co-workers and customers in person, on the phone, and in writing in a clear, straight-forward, and professional manner
Proficiency with personal computer and software applications

Education
High School Diploma or equivalent

Related Work Experience Number of Years
Customer service experience 6 months - 1 year
Telecommunications experience 6 months - 1 year

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13528 Business Unit: Customer Operations Apply Later

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  • Administrative, Maitland, Florida, United StatesRemove