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Billing Analyst II

Date posted 09/10/2019 Requisition Number: 248859BR Location: United States - Missouri - Maryland Heights Area of Interest: Billing Operations, Customer Operations Position Type: Full Time
JOB SUMMARY

Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Assist in the development of software requirements

Develop and document user methods and procedures

Analyze systems for ongoing performance improvements at user and system levels

May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing

Respond to requests made via Change Request Management, Issue Management and

On site support

May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement

Train and assist junior level staff as well as system users

Assist in scheduling workloads and monitoring projects and provide status reports

Perform other duties a requested by supervisor.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge
  • Ability to analyze and interpret data
  • Ability to communicate with all levels of management and company personnel
  • Ability to handle multiple projects and tasks
  • Ability to maintain confidentiality
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to work independently
  • Knowledge of industry requirements used to support end user cable, data, and telephony billing
  • Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
  • Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project
Education
  • Bachelor's degree in Information Technology or related field or equivalent experience
Related Work Experience
  • 3+ years of Supporting, testing and documenting various information technology and billing systems
WORKING CONDITIONS
  • Office environment
  • Some travel required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13526 Business Unit: Customer Operations Apply Later

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  • Customer Operations, Maryland Heights, Missouri, United StatesRemove
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