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Billing Assurance Analyst I

Date posted 09/05/2019 Requisition Number: 248366BR Location: United States - Missouri - Maryland Heights Area of Interest: Billing Operations, Customer Operations Position Type: Full Time

This position will be responsible for ensuring customers are properly billed for the services to which they have subscribed. This position works on problems of a limited scope under detailed guidance.


Actively and consistently support all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience including the following, but not limited to:

Reduce and/or eliminate billing errors

Perform corrective action as required

Maintain and administer the commercial contracts database

Produce and review reconciliation exception reports and related reports; review logic and recommend any enhancements

Research and validate customer exceptions using related systems or available resources

Communicate issues with appropriate entities such as customer, sales team and operating units, interfacing with all levels of the organization and outside parties as necessary

Address resolution of customer exceptions; review and revise the processes for management and maintenance of commercial contracts administration, utilizing sales entry/tracking and scanning document retention tools to ensure reporting measures customer service; provide feedback on existing reports and databases and provide assessments or recommendations as requested

Monitor contracts with special billing arrangements or terms of the contract (such as seasonality) and ensure accurate billing

Conduct root cause analysis on customer exceptions and, when necessary, recommend and facilitate appropriate process and/or system improvements

Recommend billing system/order entry enhancements to reduce errors

Support monthly electronic invoice submission process for federal government accounts

Perform other duties as requested by supervisor


Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret data
  • Ability to understand process flows
  • Ability to interpret service contracts as pertained to customer billing
  • Strong knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint
  • Familiarity with the customer credit process
  • Excellent verbal and written communication skills
  • Ability to interact proficiency with peers, clients and other professionals
  • Ability to communicate issues and proposed solutions at an executive level
  • Ability to exercise accurate business judgment
  • Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
  • Strong organizational skills
  • Ability to prioritize assignments according to timelines and importance of task
  • Ability to maintain poise and professional demeanor in stressful situations
  • Knowledge of CSG and ICOMS billing systems
  • Bachelor’s degree in related discipline
Related Work Experience
  • 0-2 years of Contract review experience
  • 0-2 years of Business Analysis experience
  • 0-2 years of CSG and/or ICOMS experience
  • Communications industry experience preferred
  • Office environment
  • Limited travel required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13526 Business Unit: Customer Operations Apply Later

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