Director, BI Credit Services

Full Time Maryland Heights, Missouri Posted 11/29/2021 Areas of interest: Business Intelligence, Leadership Requisition Number: 297635BR BBL715
Responsible for key enterprise-wide business intelligence initiatives with a particular focus on internal reporting and analysis solutions and on creating a sustainable enterprise vision for Business Intelligence that meets the needs of the Credit Services organiztion supporting credit policy and collections functions. Will work at the highest levels of the organization to provide vision, define, develop, and implement such business intelligence solutions and to align business intelligence initiatives to our broader corporate strategy and ultimately drive a superior customer experience. Accountable for leading, managing, mentoring, and developing the teams responsible for creating an information advantage for the organization with a focus on business strategy and analysis, customer experience, program & product management, and reporting and analytics delivery.

Actively and consistently support all efforts to simplify and enhance the customer experience

Develop and maintain the Business Intelligence portfolio and roadmap, seeking periodic input from a Steering Committee made up of key business owners / executives

Own the successful implementation of business intelligence technologies, architecture, and business-driven initiatives such as credit onboarding policy, collections performance, equipment recovery, and bad debt

Champion adoption of business intelligence systems/tools/processes where appropriate

Partner with senior leadership on the continuing transformation of Charter into a data and analytics driven organization

Lead a high-performing development and vertical leader team recruiting, training, coaching and developing effective leaders and staff

Ensure the vertical leaders are providing forward looking insight into the future performance of the business, leveraging expert knowledge of business intelligence capabilities and deep familiarity with business trends to help business leaders identify opportunities and threats

Ensure teams have appropriate support to meet goals and ensure that project risks are identified, mitigated and communicated to stakeholders

Oversee data management and data governance within Charter development teams and maintenance of business intelligence best practices, including maintenance of centralized business term definitions

Complete monthly executive summaries of business intelligence accomplishments / issues and more generally communicate progress with other technology leaders

Prioritize initiatives with a keen eye toward business impact

Instill and reinforce a strong customer service and business-oriented ethic in the entire team

Manage associated budgets and processes within the Business Intelligence function.

Provide strong management and leadership skills with a proactive participative management style

Skills/Abilities and Knowledge

Thorough understanding of the TV, Internet, and Phone businesses and processes including: Customer credit onboarding policy, prior debt identification/disputes, agent compliance, collections lifecycle/vendor commissions, payment processing, customer AR management, CSR desktop tools
Thorough understanding of billing system enterprise software systems. CSG System knowledge a plus
A demonstrable history of influencing others through consensus building in a cross functional / matrix environment
A strong and consistent history of leading people and projects to a successful, high impact outcome
Excellent communication skills: Listening, verbal and written
Ability to analyze and resolve complex issues, both logical and interpersonal
Ability to negotiate and defuse conflict Self-motivator, independent, cooperative, flexible, creative Team-building, recruiting, and talent management skills are essential
Familiarity with a range of Business Intelligence approaches and tools
Deep understanding and appreciation for both business and technology components of information strategy
Ability to use web technology to enhance the customer experience
Familiarity with latest emerging technologies - next generation and possess the ability to leverage billing, desktop, and provisioning system to support those emerging technologies
Ability to positively influence and persuade
Act independently or with limited direction
Possess effective communications skills including presentation skills
Ability to plan, prioritize and organize effectively
Knowledge of cable services or industry experience preferred, but not required

BA or BS College Degree or related work experience
Master’s Degree or MBA preferred

Related Work Experience
5+ years of Telecommunication industry leadership experience to include
10+ years of Data analysis and business intelligence experience

Office environment
Some travel required
BBL715 297635 297635BR

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