Full TimeMaryland Heights, MissouriPosted 07/25/2022Business unit: Customer OperationsAreas of interest: Information Technology, Software EngineeringRequisition Number: 310576BRISW370
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience
Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements
Codes, tests, and debugs new software or makes enhancements to existing software
Writes programs according to specifications
Participates in code review sessions to validate adherence with development standards
Develops and maintains technical documentation
Serves as secondary escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements
Collaborates with customers, internal and cross-departmental technical teams to identify software problems and communicate remediation plans
Generates a variety of complex and periodic reports and/or data through database management, data administration and data extraction techniques
Provides general system users and management with system analysis and feedback
Influences system design by identifying and recommending design and requirements needs for software enhancements
Mentors and coaches less experienced staff
Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs
Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards
Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions
Follows established configuration/change control processes
Research and resolve ticket requests from end users that relate to billing issues.
Perform other duties as requested or assigned by management.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Experience related to database reporting tools, Macros, queries, SQL and Microsoft Office products Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations Knowledge of multiple database/reporting systems (SQL, Oracle, .NET, Crystal, etc) Knowledge of basic ETL concepts and systems (SSIS, Informatica) Knowledge of Structured Query Language (TSQL, PLSQL) and SQL Server Reporting Services Knowledge of Microsoft VBA Understanding of software design patterns and principles Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations Ability to work seamlessly within a team as well as manage individual tasks Strong technical knowledge of Information Technology field and computer systems Demonstrated communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
Education BA/BS in Information Technology, Computer Science, related field or equivalent work experience
Related Work Experience 3 to 5 years’ experience with DBMS 3 to 5 years’ experience with coding, testing and design 3 to 5 years’ experience with database reporting 3 to 5 years’ experience with software development methodologies
WORKING CONDITIONS Office environment ISW370 310576 310576BR
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