Sr. Business Analyst – Cust Ops

Full Time United States - Missouri - Maryland Heights Posted 03/26/2021 Areas of interest: Business Analysis, IT Management/Project Management Requisition Number: 277813BR CDA340
JOB SUMMARY
The Senior Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization’s systems and capabilities. Educates the IT organization on the direction of the business. Works independently with minimal supervision.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Analyze business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.

Gather, refine and validate complex business requirements, interdependencies and potential risks or issues.

Facilitate communication and encourage commitment between business units to align solutions with business strategies.

Assist in the business process redesign and documentation as needed for new technology.

Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.

Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.

Work with business partners within one business function to align technology solutions within business strategies.

Assist Project Managers in development of project plans and use associated project planning tools as needed.

Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.

Serve as project team member for multiple projects as needed.

Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.

Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.

Collaborate with management in systems development and design.

Develop test plans and coordinate software testing.

Perform other duties as assigned.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Strong analytic, organizational, and problem solving skills with a wiliness to get into detail
  • Ability to work well under pressure, handle multiple priorities, and make deadlines
  • Demonstrated leadership abilities
  • Working knowledge of cable television operations, processes and billing systems
  • Excellent presentation skills with small- to medium-sized groups
  • Ability to work independently
  • Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)

Education
Bachelor’s degree or equivalent experience

Related Work Experience
Procedural documentation and implementation background

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to analyze and interpret data
  • Ability to quickly identify business problems/opportunities
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to define key performance indicators / metrics
  • Ability to document, prepare and present data-driven presentations
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects at one time
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to supervise and motivate others
  • Cross-functional management skills
  • Knowledge of process and project management
  • Knowledge of general accounting and billing procedures

Education
Bachelor’s degree in Business Administration or related field or equivalent experience

Related Work Experience
5+ years of business analysis experience
5+ years of project management experience



WORKING CONDITIONS
Normal office conditions


For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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