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Spectrum is America’s fastest-growing TV, Internet, and Voice company. Join us as we continue to grow and bring our services to our communities.

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About The Job

  • Full Time
  • Level: Entry
  • Career Progression

As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There’s a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you’re eager to learn, this is a role with a lot of potential.

What does it take to be a successful Customer Service Video Repair Representative at Spectrum?

Addtional Traits

  • Communicator
  • Flexible
  • Results-driven
  • Positive
  • Problem-Solver
  • Multi-Tasker
  • Patient
  • Good Listener
  • Tech Savvy

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Hear From Our People

I joined Spectrum to work in a fun environment with great people. I love working here because there is room to grow and succeed, and your hard work is recognized.

Shane, Customer Service Video Repair Rep 1, Appleton, WI

I enjoy working with people. I'm good with technology and it helps me expand my knowledge even more. Everyone is always so friendly here. Everyone is always so willing to help out. There are really good benefits and pay too!

William, Customer Service Video Repair Rep 1, Garfield Heights, OH

Perks

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision)

  • Paid Time Off

    Paid Holidays, Personal days, Vacation and Sick Time

  • Access Discounted Company Services

    You have the chance to use company services at little to no cost where available.

  • Education Reimbursement

    We provide reimbursement up to $5250 per calendar year for approved eligible courses.

  • Retirement savings/401K

    Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Life and Disability Insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

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Responsibilities

Date posted 01/22/2019 Requisition Number: 234365BR Location: United States - Florida - Melbourne Area of Interest: Administrative/Clerical, Customer Service, Telecommunications Position Type: Full Time

***The starting rate for this position is $15.00 with a defined career progression program available after 6 months of employment and shift differential opportunities depending on schedule.***

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, and a clear career path for growth—all in a culture that values and rewards performance.


Next new hire class start date is scheduled for March 15, 2019!

We are looking for a few people to join our team in this Full Time, entry level position.

As a team member in our Customer Care Center, you will assist customers with requests, primarily dealing with Video Repair issues. You will use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward. Beyond a desire to enhance the total customer experience, you are multi-talented and proficient.


**Please ensure to complete the application and assessment to be further considered in the process.

You must be open to working flexible schedules, including weekends (Saturday and Sunday) and late hours as our Call Center is open until 12:00am, 7 days a week operation. Experience in a fast paced customer facing setting is highly desired.

Basic qualifications required to work in the Spectrum Customer Care environment:

  • High School Diploma or recognized equivalent
  • Open availability, including weekends (Saturday and Sunday) and late hours
  • 6 months or more customer service experience; 1 or more years preferred
  • 6 months or more working with multiple software applications; 1 or more years preferred
  • 6 months – 1 year+ heavy volume phone experience in a Customer service/call center job preferred.
Training Schedule is M-F, 12PM-9PM for three weeks!

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13529 - East FL Business Unit: Customer Operations Apply Now Apply Later

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