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Local companies are counting on us to stay connected. And you can be the one to make sure that they do. Inside Sales – Small and Medium Business Retention Representatives are experts on all things Spectrum. From our call centers, you’ll help resolve concerns from our business customers. It’s a tall order, but with our comprehensive training, we know you can do it. And when you do, major possibilities are waiting for you in our company.

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Success Profile

What makes a successful Spectrum Inside Sales Retention SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Good listener
  • Persuasive
  • Goal-oriented
  • Competitive
  • Trustworthy

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Our Inside Sales Retention SMB Representatives are focused on customer relationship building and product knowledge for small and midsized businesses (SMB) in the communications and entertainment space. These Sales professionals are goal-orientated, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Inside Sales Retention SMB team.

The Day To Day

As an Inside Sales Retention SMB Representative, you’ll find solutions to maintain and grow existing relationships with our business customers who request to downgrade or disconnect their Spectrum services. We want our customers to get the best value for their investment in us, and as an Inside Sales Retention SMB Representative, you can help them do just that.

Upbeat Environment

From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.

A Deliberate Path To Success

With plenty of dedicated peer and mentor support, our fully paid training programs shape new Inside Sales Retention SMB Representatives into quick-thinking call center sales professionals. As a part of our Inside Sales team, the earning potential is limitless, and with commission bonuses awarded for qualifying sales, you can boost your income to six figures here.


Savings & Retirement

Spectrum will contribute up to 9% of your eligible pay to your retirement savings

$1,800 Guaranteed

Receive an additional $1,800 in ramp pay over your first three months.

Health Benefits

Variety of medical, prescription drug, dental and vision options, plus a contribution of up to $1,500 by the company into a Health Savings Account.

Tuition Reimbursement

Earn your degree with tuition reimbursement of up to $5,250 per calendar year

Discounted Services

You have the chance to use company services at little to no cost where available.

Paid Trainings and Paid Time Off

Paid Holidays, Personal days, Paid Time Off, Vacation and Sick Time


Date posted 12/08/2020 Requisition Number: 271514BR Location: United States - North Carolina - Morrisville Area of Interest: Call Center, Inside Sales, Sales Position Type: Full Time
At A Glance:
  1. Full-time, junior and midlevel sales and support role emphasizing customer relationship-building and product knowledge for small and midsized businesses (SMB) in the communications and entertainment technology space. Advancement potential and additional commission bonuses.
  2. Inside Sales Representative – Retention SMB: An analytical, persuasive communicator and good listener with a competitive, goal-oriented character ready to learn a variety of programs and platforms, comfortable in a busy office environment.
  3. Benefits include paid training and time off, comprehensive health packages, free Spectrum services, tuition reimbursement and more.

What is the Inside Sales Representative – SMB Retention role?
As an Inside Sales Representative – Retention SMB, you’ll learn the art of active listening. Use your way with words to engage callers, reinforcing the range and power of Spectrum’s unique products and their value to customers all over the country from one of our comfortable modern call centers. Provide exceptional service by promoting our campaigns and saving plans. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you’re all about appealing to SMB customers with data and tact, promoting our customized telecom solutions for each company’s unique position. You’ll even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.

It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. With lots of peer and mentor support, our fully paid training programs shape our Inside Sales Representatives – Retention SMB into quick-thinking authorities who understand businesses and all the ways Spectrum can improve the SMB customer experience. We’ll bring you up to speed on Spectrum’s full line of business-centric solutions – and our competitors’ products – in about a month, including telephone, data, wireless, and video. As products are updated, so are you, so you can pass that knowledge on to your customers.

With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get in on the ground floor at a Fortune 100 company and see how far you can go.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.

What’s required to get started?
Our Inside Sales Representatives – Retention SMB minimum requirements are:
  • B2B sales experience, preferably selling data, voice, cloud and/or video solutions with ideally two years of Telecommunications or Premise Based Voice and Data product sales
  • Experienced high performing sales professional with a proven track record of results over an extended period
  • Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straight forward and professional manner
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to effectively trouble-shoot technical problems
  • Excellent skill in adaptability, high impact communication, multi-tasking, reasoning, and tolerance for a structured work environment
  • Ability to prioritize and organize effectively
  • Ability to empathize with the customer
  • Problem solver with effective persuasion skills
  • Ability to overcome objections

High school diploma or equivalent

Related Work Experience – 2 years
B2B, Customer Service / Telephone sales experience
CSG billing software experience preferred
Strong sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred

For more information on Spectrum’s benefits, please click here.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13530 Business Unit: Marketing SRT100 Apply Now Apply Later

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