Attentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Chat Repair Agent at Spectrum may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here.
At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives.
As a Customer Service Chat Repair Agent, you will work from one of our call center locations where you will chat with customers to provide support for our internet, video and voice technology. You’ll use diagnostic tools and troubleshooting guides to provide efficient resolution, managing up to three chat sessions simultaneously.
We provide a comprehensive training program to help you become a subject matter expert on our products and services while you create positive experiences for our customers and achieve your financial goals. While six months of customer service experience is preferred, as a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.
Full-time
Entry-level
Paid on-the-job training
Hourly
Career progression opportunities - earn more as you grow
Success Profile
What does it take to be a successful Customer Service Chat Repair Agent at Spectrum?
Our Customer Service Chat Repair Agents provide excellent service and solutions to help create positive connections and experiences for our customers. As a member of our team, you will:
Respond to customer chat inquiries related to common technical issues for internet video and voice
Ask probing questions in chat windows to gather details on the issue, toggling between screens as needed
Deliver clear information and politely build rapport
Utilize company tools, resources, and your subject matter expertise to troubleshoot and resolve technical issues
Use de-escalation techniques to remain composed during challenging interactions
Participate in team coaching sessions and team meetings
Your Schedule
Shift start times vary based on business needs and to ensure we’re providing our customers with the support they need during peak times.
A career at Spectrum offers more than just a job—it’s an investment in your future. We provide the tools and resources you need to succeed, with robust career development programs designed to help you unlock your potential. Beyond formal training, our team provides hands-on support in the classroom and on-the-job to ensure you are comfortable and confident in your new role.
Paid Training
Customer Service Chat Repair Agents participate in comprehensive, paid training to learn all about our products and services. Your learning journey includes:
On-site and instructor-led classroom training
Real-time and on-the-job training sessions
Peer mentoring and regular coaching sessions
Ongoing updates to ensure your knowledge of evolving Spectrum products and services
Your Earnings Elevated
Earn more, faster. Our total compensation package provides Customer Service Chat Repair Agents with competitive wages, robust healthcare benefits and a market-leading retirement plan. Our employees have the opportunity to receive free or discounted Spectrum services. Our career progression program also puts opportunities for development, bonuses and wage increases in your hands.
When you’re motivated, have a strong work ethic, and believe in the power of our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Unlimited Opportunities to Grow
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Establish yourself as a successful Customer Service Chat Repair Agent and you can continue to grow through Customer Operations programs including skill building, mentorship and career self-progression programs to help you advance your career – and increase your earnings. Continuous learning, networking and hitting your performance goals will help fuel your growth and success.
You’ll also be able to continue or complete their education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Morrisville, NCDate posted 11/14/2025Areas of interest Call Center, Customer Operations, Customer ServiceRequisition Number 2025-65016Business unit Customer OperationsCRP118Customer Operations
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Chat Repair Representative at Spectrum may be right for you!
As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.
WHAT OUR CHAT REPAIR AGENTS ENJOY MOST
Interacting with customers through our web-based chat platform
Effectively handling questions and concerns related to video, Internet, and phone products and services
Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
Coordinating customer service escalations with local management to determine the need for a field technician visit
Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our team-oriented environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Experience: 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers
Technical Skills: MS Office and personal computer skills
Skills: Communication, dependability, multi-tasking, typing, customer service
Abilities: Problem-solving, critical thinking, attention to detail, tech savvy, resilient
CRP118 2025-65016 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
