Enterprise Billing Assurance Analyst IIIApply Now Date posted 09/04/2019 Requisition Number: 241609BR Location: United States - Florida - Riverview Area of Interest: Finance and Accounting Position Type: Full Time
The Enterprise Billing Assurance Analyst III provides Shared Services support for Enterprise and National SMB customers.This segment is comprised of multisite customers with complex services.This role utilizes all billing platforms available in the markets (ICOMS and CSG instances).This position contributes to Charter’s success by ensuring billing support needs are realized through billing reconciliation, billing adjustments and billing/service corrections to accounts in order to improve the Customer’s experience and existing Customer Operations processes. Responsible for the daily billing support processes including but not limited to MSA to billing account validation and reconciliation, case resolution. Interacts with various teams to process client’s billing account updates, service corrections, work order activity, and Sales Force customer record accuracy, adjustments, and process improvements.
MAJOR DUTIES AND RESPONSIBILITIES
Performs complex audit and reconciliation of Enterprise and National SMB Customers customer’s service agreements in SF and Billers
Interacts with various teams to process client’s billing account updates, service corrections, work order activity, and Sales Force customer record accuracy, adjustments, and process improvements.
Utilize various tools to disposition records with applicable resolution and statutes
Reviews and assist in solving billing issues and resolution of complex cases
Executes billing functions in order to ensure overall accuracy of customer’s account(s).
Investigates and resolves complex issues with minimal supervision
Assists in creating reports for efficiency and audits.
Leads process improvement efforts.
Identifies gaps in the biller, codes settings issues and works with leadership for resolution.
Investigates and performs root cause analysis of complex nature
Provides excellent customer service to internal and external clients
Follows company policies and procedures.
Completes other duties as assigned by management.
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Experience with commercial billing
Proficient in all Windows & Microsoft applications
Experience with ICOMS, CSG, TMS and Salesforce
Experience with MSA’s audits/validation to and account billing & services
Attention to detail and strong follow up
Experience with invoicing/billing accounts
Strong time management and organizational skills
Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment
Exceptional communication skills
Motivated team player
Bachelor’s Degree in Business is preferred with emphasis in accounting or equivalent combination of formal education, training and/or experience.
Related Work ExperienceNumber of Years
Relevant work experience5+
Telecommunications or cable experience preferred
Exposure to moderate noise levels
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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