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Enterprise Billing Assurance Analyst III

Date posted 09/04/2019 Requisition Number: 241609BR Location: United States - Florida - Riverview Area of Interest: Finance and Accounting Position Type: Full Time

JOB SUMMARY

The Enterprise Billing Assurance Analyst III provides Shared Services support for Enterprise and National SMB customers.This segment is comprised of multisite customers with complex services.This role utilizes all billing platforms available in the markets (ICOMS and CSG instances).This position contributes to Charter’s success by ensuring billing support needs are realized through billing reconciliation, billing adjustments and billing/service corrections to accounts in order to improve the Customer’s experience and existing Customer Operations processes. Responsible for the daily billing support processes including but not limited to MSA to billing account validation and reconciliation, case resolution. Interacts with various teams to process client’s billing account updates, service corrections, work order activity, and Sales Force customer record accuracy, adjustments, and process improvements.

MAJOR DUTIES AND RESPONSIBILITIES


Supports all efforts to simplify and enhance the customer experience.

Performs complex audit and reconciliation of Enterprise and National SMB Customers customer’s service agreements in SF and Billers

Interacts with various teams to process client’s billing account updates, service corrections, work order activity, and Sales Force customer record accuracy, adjustments, and process improvements.

Utilize various tools to disposition records with applicable resolution and statutes

Reviews and assist in solving billing issues and resolution of complex cases

Executes billing functions in order to ensure overall accuracy of customer’s account(s).

Investigates and resolves complex issues with minimal supervision

Assists in creating reports for efficiency and audits.

Leads process improvement efforts.

Identifies gaps in the biller, codes settings issues and works with leadership for resolution.

Investigates and performs root cause analysis of complex nature

Provides excellent customer service to internal and external clients

Follows company policies and procedures.

Completes other duties as assigned by management.

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Experience with commercial billing

Proficient in all Windows & Microsoft applications

Experience with ICOMS, CSG, TMS and Salesforce

Experience with MSA’s audits/validation to and account billing & services

Attention to detail and strong follow up

Experience with invoicing/billing accounts

Strong time management and organizational skills

Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment

Exceptional communication skills

Motivated team player

Education

Bachelor’s Degree in Business is preferred with emphasis in accounting or equivalent combination of formal education, training and/or experience.

Related Work ExperienceNumber of Years

Relevant work experience5+

Telecommunications or cable experience preferred

WORKING CONDITIONS

Office environment

Exposure to moderate noise levels

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Customer Operations Apply Later

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  • Finance and Accounting, Riverview, Florida, United StatesRemove