When you help local businesses get connected, they can reach their goals. But you'll also get to reach your own goals. From our call centers, our Inside Sales SMB Representatives help small and medium-sized companies join our network. It's a key part of our mission that can help you out as well. Because you help us reach more business customers, you'll tap in to some major opportunities.
What makes a successful Spectrum Inside Sales SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Results Driven
- Digitally Savvy
Our Inside Sales SMB Representatives are focused on business-specific product sales and customer service for Small and Midsized Business (SMB) customers in the technology and entertainment space. These Sales professionals are goal-orientated, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Inside Sales SMB team.
The Day To Day
As an Inside Sales SMB Representative, you’ll learn how to field customer inquiries and effectively promote Spectrum’s wide variety of business-specific products and services to customers all over the country. We want our customers to get the best value for their investment in us, and as an Inside Sales SMB Representative, you can help them do just that.
From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.
A Deliberate Path To Success
With plenty of dedicated peer and mentor support, our fully paid training programs shape new Inside Sales Retention SMB Representatives into quick-thinking call center sales professionals. As a part of our Inside Sales team, the earning potential is limitless, and with commission bonuses awarded for qualifying sales, you can boost your income to six figures here.
Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you that you can succeed.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings. Enjoy bonus income while you are in training and learn how to maximize your commission potential.
Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands-on experience. We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Build Your Career
If you’re looking for a company that promotes from within, Spectrum is the company for you. Establish yourself as a successful Inside Sales Representative within a great company that offers the best in entertainment and communications connectivity. With over 95,000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
Savings & Retirement
Spectrum will contribute up to 9% of your eligible pay to your retirement savings
Receive an additional $1,287.50 in ramp pay over your first three months.
Variety of medical, prescription drug, dental and vision options, plus a contribution of up to $1,500 by the company into a Health Savings Account.
Earn your degree with tuition reimbursement of up to $5,250 per calendar year
You have the chance to use company services at little to no cost where available.
Paid Trainings and Paid Time Off
Paid Holidays, Personal days, Paid Time Off, Vacation and Sick Time
- Full-time junior and midlevel sales roles in the communications and entertainment technology space handling customer service and business-specific product sales for Small and Midsized Business (SMB) customers.
- Inside Sales Representative – SMB: A digitally savvy communicator, organized and results-driven, who thrives in a competitive environment. An effective and composed professional comfortable in a busy office environment.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more. Advancement potential and additional commission bonuses.
What is the Inside Sales Representative – SMB role?
As an SMB Sales Representative, your way with words creates a positive customer experience to help generate sales. You’ll learn how to field customer inquiries and effectively promote Spectrum’s wide variety of business-specific products and services to customers all over the country from one of our comfortable modern call centers. Transition seamlessly between engaging your customers in conversation and operating billing and requisition programs. Build sales proposals, laying out the best plans for your business customers and providing customized support to meet their company’s needs. The Representative’s purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that. And with commission bonuses awarded for qualifying sales, you can boost your earnings to six figures here.
It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking authorities who understand the complexities of business telecom. You’ll learn how to create customized business-centric solutions to improve your customers’ professional experience. We can bring you up to speed on Spectrum’s full line of offerings – and our competitors’ products – in about a month, including telephone, data, wireless, and video. As products are updated, so are you. Soon you’ll be expertly navigating the billing system, submitting new agreements, and streamlining the customer signup process.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go.
The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
What’s required to get started?
Minimum requirements for the Inside Sales Representative – SMB are:
- Requires two or more years of sales experience, preferably selling Voice, Data, and Video solutions in the small and midsized business market
- Experienced high performing sales professional with a proven track record of results over an extended period
- Excellent verbal, written and interpersonal communication skills
- Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
- Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to use computer and appropriate software applications, including billing and other role-related tools
- Excellent skill in adaptability, high impact communication, multi-tasking, reasoning, and tolerance for a structured work environment.
- Ability to prioritize and organize effectively
High School Diploma or equivalent
Related Work Experience
Call center sales experience, 2 years preferred
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.