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Customer Service Representative

Rochester, New York

About Us

Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.

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About The Job

  • Full Time
  • Level: Entry
  • Career Progression

As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There’s a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you’re eager to learn, this is a role with a lot of potential.

What does it take to be a successful Customer Service Video Repair Representative at Spectrum?

Addtional Traits

  • Communicator
  • Flexible
  • Results-driven
  • Positive
  • Problem-Solver
  • Multi-Tasker
  • Patient
  • Good Listener
  • Tech Savvy

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Hear From Our People

I joined Spectrum to work in a fun environment with great people. I love working here because there is room to grow and succeed, and your hard work is recognized.

Shane, Customer Service Video Repair Rep 1, Appleton, WI

I enjoy working with people. I'm good with technology and it helps me expand my knowledge even more. Everyone is always so friendly here. Everyone is always so willing to help out. There are really good benefits and pay too!

William, Customer Service Video Repair Rep 1, Garfield Heights, OH

Perks

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision)

  • Paid Time Off

    Paid Holidays, Personal days, Vacation and Sick Time

  • Access Discounted Company Services

    You have the chance to use company services at little to no cost where available.

  • Education Reimbursement

    We provide reimbursement up to $5250 per calendar year for approved eligible courses.

  • Retirement savings/401K

    Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Life and Disability Insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

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Responsibilities

Date posted 09/04/2019 Requisition Number: 247872BR Location: United States - New York - Rochester Area of Interest: Customer Service Position Type: Full Time
At A Glance
  • Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.
  • Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
  • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology. We’ll help you develop the skills to get comfortable in your role. Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. All of this creates and maintains positive customer experiences. If you’re ready to learn, this is a role with a lot of potential.

What is the Video Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

It's about learning and growing
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. After that, you’ll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What is takes to get started
The minimum requirements for the Video Repair Representative are:
  • Ability to read, write, speak and understand English
  • High School Diploma or GED

Preferred Qualifications
Preferred qualifications for the Internet/Voice Representative are:
  • 6 months or more customer service experience
  • 1 year or more working with computers and multiple software applications
  • 6 months or more heavy volume phone experience in a customer service/call center job

Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

: happycareer

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13556 Business Unit: Customer Operations Apply Now Apply Later

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