Customer Service Representative
Rochester, New York
Spectrum is America’s fastest-growing TV, Internet, and Voice company. Join us as we continue to grow and bring our services to our communities.
About The Job
- Full Time
- Level: Entry
- Career Progression
As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There’s a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you’re eager to learn, this is a role with a lot of potential.
What does it take to be a successful Customer Service Video Repair Representative at Spectrum?
- Good Listener
- Tech Savvy
Hear From Our People
I joined Spectrum to work in a fun environment with great people. I love working here because there is room to grow and succeed, and your hard work is recognized.Shane, Customer Service Video Repair Rep 1, Appleton, WI
I enjoy working with people. I'm good with technology and it helps me expand my knowledge even more. Everyone is always so friendly here. Everyone is always so willing to help out. There are really good benefits and pay too!William, Customer Service Video Repair Rep 1, Garfield Heights, OH
Learn more about the call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Billing Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision)
Paid Time Off
Paid Holidays, Personal days, Vacation and Sick Time
Access Discounted Company Services
You have the chance to use company services at little to no cost.
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
ResponsibilitiesDate posted 11/15/2018 Requisition Number: 230300BR Location: United States - New York - Rochester Area of Interest: Customer Service, Operations/General, Other, Retail/Merchandising/Store Operations Position Type: Full Time
At A Glance:
- Full-time entry to midlevel customer service role starting at $15 an hour in one of our modern call centers.
- Profile: An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships.
- Benefits include paid training and time off, comprehensive health packages, best-in-class retirement savings, free Spectrum services and more.
What is the Customer Service Representative Video Repair role?
Are you eager to learn and ready for a new challenge? No matter your background, our representative training and mentoring programs can put you ahead of the curve on all the latest technology. We’ll help you develop skills to be comfortable in your role troubleshooting and resolving equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessary. It’s taking the knowledge you’ve gained and turning it into customer service wins. Your dedication and resourcefulness, paired with the strength of our leading suite of video products and services, keeps video services flowing smoothly and customers satisfied. It’s a strong first step toward a long and rewarding career with Spectrum. Plus, we’re excited to announce that we’ve recently increased our starting rate to $15 for this role.
It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning.
After that, consider yourself the voice of Spectrum: helping you expertly navigate the system and troubleshoot like a pro. But the industry moves quickly. To stay on top of it, as products are updated, so are you, with regular training sessions. We want you to have everything you need to create a superior streamlined experience for your customers and yourself.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you’ll need to grow into a successful associate and more. Get in on the ground floor with a Fortune 100 company and see how far you can go. Career progression is a very real and achievable goal.
The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
What do you need to get started?
Minimum requirements for the Customer Service Video Repair Representative are:
Ability to read, write, speak and understand English
Minimum Education needed:
- High School Diploma or equivalent
Preferred Work Experience:
- 6 months or more customer service representative experience
- 1 year or more working with computers and multiple software applications
Are you ready to join our team?
Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.