Full TimeRochester, New YorkPosted 05/11/2022Business unit: Spectrum EnterpriseAreas of interest: IT Management/Project Management, Software EngineeringRequisition Number: 311469BR-3MPD375
At a glance:
Are you a talented product specialist skilled at conducting business activities around non-standard product requests?
Can you commit to a leadership role proposing business solutions to non-standard products and identifying the required business support?
Do you desire competitive compensation with lucrative benefits and a focus on professional development?
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As the Video Product Specialist, you identify the required business support and propose business solutions for our non-standard product requests. You drive non-standard product development by providing a complete understanding of the organizational and operational impacts. You maximize projects by serving as a liaison between Product Management, Sales and technical and operational support groups impacted by new products.
You possess an in-depth knowledge of product capabilities, systems, processes and capacity and apply that knowledge to translate the business or user needs into solutions that can be executed within the constraints of the project and organization. You thrive in an office environment leading cross-functional projects related to business process, product lifecycle management and product development. You report to the Senior Manager of Product Management for goals, guidance and assistance.
Competitive salary with bonus.
Health, vision and dental insurance.
100% company match 401(k) up to 6%.
Company funded retirement accumulation plan for an additional 3%.
Pretax childcare spending account.
Paid holidays, vacation days, personal days and sick days.
Employee discount on spectrum services where available.
What you will do:
Encourage company-wide excellence through active and consistent support all efforts to simplify and enhance the client experience.
Drive the development of non-standard products by serving as a proficient subject matter expert for an assigned product line.
Identify solutions to end-user requirements and engage as a project lead to ensure a positive client experience.
Improve product and processes by identifying product gaps, conducting research to fill these gaps and providing recommendations.
Determine client needs by gathering, refining, validating, documenting and maintaining complex data for the associated lines of business.
Drive projects by assigning workloads and ensuring tasks are completed.
Mitigate risks by modeling business trends based on historical data sets and the planned changes or feature launches.
Lead weekly business process review and manage third-party workflow and reporting system to ensure project completion.
Perform ad hoc data analysis and reporting as needed for leadership to leverage.
Ensure project timeline by tracking and reporting project while maintaining the roadmap and status reports.
Generate requirements documentation through facilitated work sessions or individual interviews with sponsors and stakeholders and manage changes to those requirements.
Perform additional duties related to the position as assigned.
Required keys for success:
Five or more years of telecommunications engineering, product management or related industry experience.
Expert analytical and interpretation skills with the ability to create recommendations.
History of defining key performance indicators or metrics.
Ability to listen to multiple points of view and synthesize against goals for recommendations.
Confident when preparing and conducting data-driven presentations.
Proven organizational and prioritization skills with the ability to show sound judgment and initiative to accomplish job duties.
Quick learner that can become a subject matter expert on multiple databases and reporting tools.
Highly motivated with an interest in technology, passion for great products and strong business acumen.
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
Video product management or product development experience.
Experience in telecommunications sales or sales engineering.
Able to lead cross-functionally make decisions and resolve issues while working under pressure.
Bachelor’s degree in science, engineering, or a related field, or an equivalent combination of education, training and experience (required).
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.