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Director Human Resources

Date posted 03/30/2020 Requisition Number: 258593BR Location: United States - Missouri - St Ann Area of Interest: Administrative, Human Resources Position Type: Full Time
JOB SUMMARY

The Director, Human Resources is a
critical, highly-visible role that will partner with Leadership for Inbound Sales and Retention to identify, develop and drive People initiatives at the Spectrum Contact Center in St. Ann, MO. As an integral part of the leadership team, you'll need to understand every aspect of the business and be a thought leader on people and organizational topics.

In this role you will be r
esponsible for implementing and directing Human Resource policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity employment in compliance with government regulations and Company goals. You will be the subject matter expert with demonstrated experience in coaching and development, organizational design and overall talent management.

To be successful in this role you must possess prior experience as a Human Resources Director and the ability to appropriately evaluate and resolve complex HR issues.

Candidate relocation will be considered.



MAJOR DUTIES AND RESPONSIBILITIES
Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently

Provide consultative support to VP Retention, Directors, Managers and Supervisors

Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to to minimize risk/exposure to the company.

Provide guidance to ensure the integrity of the performance management program and the development of employees

Oversee timely and accurate payroll processing and commission reporting

Conduct employee investigations and oversee all escalated employee issues, including ethics point reports

Establish local procedures to ensure compliance with Company and regulatory agency requirements

Oversee Human Resources communications to your Client Group; Participate in enterprise wide task force initiatives

Monitor processes and ensure accurate maintenance of employee files and HRIS database

Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment

Participate in budget planning and manage departmental expense

Perform other duties as required

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge
  • Prior experience as an Human Resources Director.
  • Expert knowledge of employee relations' procedures and applicable law
  • Ability to lead and oversee FLSA, FMLA and ADAAA programs
  • Expert knowledge of local, state and federal employment laws and procedures
  • Strong project management skills
  • Excellent communication skills including public speaking
  • Expert knowledge of staffing and employment practices
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Willingness and ability to supervise the work of others
  • Mentor, develop and motivate team members to the success of the department and business.
  • Ability to make decisions and solve problems while working under pressure
  • Strong PC skills and MS Office skills
  • Demonstrated negotiating skills
  • Affinity for analyzing and interpreting data in order to build a business case
  • Strong knowledge of broadband services industry/subscription based business model

Education
Bachelor's degree in Human Resources or Organizational Behavior is preferred.
MBA or MS in Human Resources is a plus.



Related Work Experience
7+ years of Human Resource Management/Leadership experience

PREFERRED QUALIFICATIONS


Certifications and/or Licenses
Certifications for Human Resource Professionals (PHR, SPHR) preferred

Related Work Experience
3 years experience as HR leader in contact center
Prior experience in telecommunications industry



WORKING CONDITIONS
Office environment
Occasional Travel required


#LI-SM

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13526 Business Unit: Marketing Apply Later

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