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Collections Professional (Prior Debt)

Date posted 01/24/2020 Requisition Number: 255828BR Location: United States - Texas - San Antonio Area of Interest: Customer Operations, Customer Service, Finance and Accounting Position Type: Full Time
JOB SUMMARY
This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Collections Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.



LOCATION
12238 Silicon Drive, Suite 129

San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)


ESSENTIAL FUNCTIONS OF THE POSITION
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Research accounts with debt and communicate with customers via phone
  • Take action based on transaction characteristics as appropriate and necessary
  • Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies
  • Contact customers by phone in attempt to collect debt
  • Demonstrate friendliness and professionalism when dealing with customers
  • Answer inquiries for customers calling in regarding their unpaid debt
  • Other duties as assigned to meet business needs

PREFERRED QUALIFICATIONS
(Skills/Abilities and Knowledge)
  • Ability to read, write, speak and understand English
  • Type 40 words per minute; use of telephone system and ten key by touch
  • Proficient knowledge of Microsoft Excel and Office is a must
  • Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must
  • Detail oriented, have strong verbal, written and interpersonal communication
  • Ability to exercise and apply sound judgment to billing disputes
  • Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
  • Ability to work independently with minimal supervision
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Bilingual (English & Spanish) preferred, but not required
  • Consistent and punctual attendance

EDUCATION
High School diploma or General Education Degree (GED)


WORK EXPERIENCE
Related work experience and/or training in similar field (0-2 Years)
Collections/Accounting experience (0-2 Years)
Customer Service (0-2 Years)
Call Center Collections experience (2+ years preferred)



WORKING CONDITIONS
Office Environment


(Please note: training and working schedules could include evening, weekend and holiday hours.)

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13527 - Central Texas Business Unit: Customer Operations Apply Later

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