Full TimeUnited States - Texas - San AntonioPosted 04/28/2021Areas of interest: Billing Operations, Credit Services, Customer OperationsRequisition Number: 280590BRSOP110
This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Recovery Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.
LOCATION 12238 Silicon Drive, Suite 129 San Antonio, Texas 78249 (near the intersection of IH-10 & De Zavala Road)
ABOUT THE PAY Minimum: $15.30/hr. Base (plus UNLIMITED commission)
>>High performing collectors who leverage a deep understanding of collections and excellent customer service skills have the opportunity to earn four-figure monthly commissions.
ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience.
Research accounts with debt and communicate with customers via phone.
Take action based on transaction characteristics as appropriate and necessary.
Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
Contact customers by phone in attempt to collect debt.
Demonstrate friendliness and professionalism when dealing with customers.
Answer inquiries for customers calling in regarding their unpaid debt.
Other duties as assigned to meet business needs.
PREFERRED QUALIFICATIONS (Skills/Abilities and Knowledge)
Ability to read, write, speak and understand English.
Type 40 words per minute; use of telephone system and ten key by touch.
Proficient knowledge of Microsoft Excel and Office is a must.
Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must.
Detail oriented, have strong verbal, written and interpersonal communication.
Ability to exercise and apply sound judgment to billing disputes.
Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to work independently with minimal supervision.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Bilingual preferred, but not required.
Consistent and punctual attendance.
Education High School diploma or General Educational Development (GED) certification
Related Work Experience 0-2 years of related work experience and/or training in similar field
0-2 years of Collections/Accounting Experience
0-2 years of Customer Service experience
WORKING CONDITIONS Office Environment
(Please note: training and working schedules could include evening, weekend and holiday hours.)
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.