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Collections Professional (Prior Debt)

Date posted 12/28/2018 Requisition Number: 228590BR Location: United States - Texas - San Antonio Zip Code: 78249 Area of Interest: Finance/Accounting, Operations/General Position Type: Full Time

This position is responsible for researching, investigating, and collecting disputed prior debt accounts associated to new customer installs at the time of service connect request. The Prior Debt Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect prior debt.

This position will be located at Spectrum's newest office located at:

12238 Silicon Drive
San Antonio, Texas 78249

(Intersection of IH-10 & DeZavala)

Actively and consistently support all efforts to simplify and enhance the customer experience.

Research accounts with potential prior debt and communicate with prior debt customers via phone

  • Take action based on transaction characteristics as appropriate and necessary
  • Maintain thorough knowledge of all current Federal, State and local regulations as well as internal policies
  • Contact customers by phone or letter in attempt to collect debt and save install or avert losses
  • Demonstrate friendliness and professionalism when dealing with customers
  • Answer inquiries for customers calling about existing cases
  • Instruct Customer Care, Sales, and Technical Departments on support of prior debt collections
  • Other duties as assigned to meet business needs
Skills/Abilities and Knowledge
  • Type 40 words per minute; use of telephone system and ten key by touch
  • Proficient knowledge of Microsoft Excel and Office is a must
  • Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must
  • Detail oriented, have strong verbal, written and interpersonal communication
  • Ability to exercise and apply sound judgment to billing disputes
  • Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to work independently with minimal supervision
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Bi-lingual preferred, but not required
  • Consistent and punctual attendance

High School diploma or General Education Degree (GED) Required
Associates Degree Preferred

Related Work Experience
Number of Years

Related work experience and/or training in similar field
0-2 (2 + years preferred)

Collections/Accounting Experience
0-2 (2 + years preferred)

Customer Service
0-2 (2 + years preferred)

Office Environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13527 - Central Texas Business Unit: Customer Operations Apply Later

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