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Director Human Resources - Contact Center

Date posted 03/21/2020 Requisition Number: 257134BR Location: United States - Texas - San Antonio Area of Interest: Administrative, Human Resources Position Type: Full Time

The Director, Human Resources is responsible for implementing and managing Human Resource policies and programs in the areas of employee relations, and equal opportunity employment in compliance with government regulations and Company goals.

In this role you will support a large employee base. You will partner with Leadership for Inbound Sales and Retention to support and implement effective short and long term strategies to attain organizational objectives.

To be successful in this role you should possess a combination of Human Resources mastery and industry knowledge to appropriately evaluate and resolve complex HR issues.


Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently

Provide consultative support to VP Retention, Directors, Managers and Supervisors

Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADAAA to minimize risk/exposure to the company

Provide guidance to ensure the integrity of the performance management program and the development of employees

Manage organizational change

Oversee timely and accurate payroll processing and commission reporting

Conduct employee investigations and oversee all escalated employee issues, including ethics point reports

Establish local procedures to ensure compliance with Company and regulatory agency requirements

Oversee Human Resources communications to your Client Group

Participate in enterprise wide taskforce initiatives

Monitor processes and ensure accurate maintenance of employee files and HRIS database

Review and oversee unemployment and workers compensation claims

Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment

Participate in budgetplanning and manage departmental expense

Perform other duties as required


Skills/Abilities and Knowledge
  • Prior HR leadership experience
  • Expert knowledge of employee relations' procedures and applicable law
  • Expert knowledge of local, state and federal employment laws and procedures
  • Expert knowledge of wage and hour laws
  • Expert project management skills
  • Strong communication skills including public speaking
  • Expert knowledge of staffing and employment practices
  • Strong and clear communication skills both verbal and written.
  • Willingness and ability to mentor, develop and motivate team members to the success of the department and business.
  • Strong PC skills and MS Office skills
  • Demonstrated negotiating skills
  • Ability to analyze and interpret data in order to build a business case
Bachelor's degree in Human Resources, Business, or Organizational Behavior or related field

Related Work Experience
5+ years of Human Resource Management/Leadership experience


Related Work Experience
3+ years experience in Human Resources in a Contact Center environment
Strong knowledge of broadband services industry/subscription based business model

Certifications and/or Licenses
Certifications for Human Resource Professionals (PHR, SPHR) preferred

Master’s Degree Preferred

Office environment
Occasional Travel required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13527 - Central Texas Business Unit: Marketing Apply Later

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  • Human Resources, San Antonio, Texas, United StatesRemove